Is TP a good company to work for as a Custom Service Representative?

Custom Service Representative professionals working at TP have rated their employer with 4.1 out of 5 stars in 12,367 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Custom Service Representative Jobs at TP now and start preparing for your job interview by browsing frequently asked Custom Service Representative interview questions at TP .

Does TP pay Custom Service Representative employees well?

Custom Service Representative professionals rate their compensation and benefits at TP with 4.0 out of 5 stars based on 12,367 anonymously submitted employee reviews. This is 7.2% worse than the company average rating for salary and benefits. Find out more about Custom Service Representative salaries at TP.

What are the top reviewed jobs at TP?

Customer Service Representative (13882) , Customer Service Representative (CSR) (5149) , Customer Service Agent (2590) , Analyst (1525) , Customer Service (1477) , Expert em Interação (1409) , Content Moderator (1263) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (937) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (716) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 1989 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1789 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1770 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1501 reviews)); "Good environment is good." ((in 1254 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3779 reviews)); "Power tripping Bad Management The manager is sucked Too many workload but it's out of my job responsibility." ((in 2480 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1517 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 368 reviews)); "Poor communication and lack of support" ((in 283 reviews))

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TP Custom Service Representative reviews

4.1

83% would recommend to a friend

(12,367 total reviews)

Jorge Amar

92% approve of CEO

78% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.1

Culture & values

4.1

Career opportunities

4.0

Work/Life balance

4.0

Senior management

4.0

Compensation and benefits

Custom Service Representative employees have rated TP with 4.1 out of 5 stars, based on 12,367 company reviews on Glassdoor. This indicates that most Custom Service Representative professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Custom Service Representative professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

12K reviews

3.0

Nov 7, 2015

Temporary and prepatory job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

8 hours a day shift, starting and ending time depends on your department Quality training Self improvement opportunity Relocation package Well organized human resources department

Cons

Too much expectation of productivity Repeating yourself everyday because of job description and structure Mind fatigue after shift Confrontation of people who want the department to develope (depends on your department)

TP Response

Your review is very alarming and we would to know more about this soonest. Kindly share this with us right away via our http://bit.ly/TPHR-newform so that we can investigate what happened. Thank you.

1.0

Oct 23, 2015

DON'T EVEN BOTHER APPLYING....THE PAY SUCKS

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The trainers and the employees are nice.They will hire ANYONE. If you have a pulse, you can get hired on here.

Cons

The pay sucks, and they do not give raises. The only way to get an increase in pay is to promote to a supervisor position. You have to be there a full year to even get a paid day off. I have never worked at such an unorganized, unprofessional job in my entire life.

TP Response

Thank you for your honest review. We abide strictly to international and local labor laws, that include providing salaries and incentives that are at par, if not higher than the industry standard. Hope you will be able to share this with us via LET'S CONNECT help line at 800-664-9335 or email us at LetsConnect@teleperformance.com so that we can conduct an investigation.

2.0

Oct 21, 2015

Teleperformance

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

They at least try to help their employees.

Cons

I was thrown into a full workload without the proper training.

TP Response

We appreciate your candid review and thank you for bringing this to our attention. Our goal is to see to it our employees feel that they could easily seek help and openly interact with the management while the management, on the other hand, should set a good example to their subordinates. Kindly share your feedback with us at http://bit.ly/TPHR-form. All the best.

Viewing 12166 - 12168 of 12,367 Reviews

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TP Custom Service Representative reviews

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Ratings by demographic groups

Reviews by job title

Temporary and prepatory job

DON'T EVEN BOTHER APPLYING....THE PAY SUCKS

Teleperformance

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