Is TP a good company to work for as a Custom Service Representative?

Custom Service Representative professionals working at TP have rated their employer with 4.1 out of 5 stars in 12,351 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Custom Service Representative Jobs at TP now and start preparing for your job interview by browsing frequently asked Custom Service Representative interview questions at TP .

Does TP pay Custom Service Representative employees well?

Custom Service Representative professionals rate their compensation and benefits at TP with 4.0 out of 5 stars based on 12,351 anonymously submitted employee reviews. This is 7.2% worse than the company average rating for salary and benefits. Find out more about Custom Service Representative salaries at TP.

What are the top reviewed jobs at TP?

Customer Service Representative (13864) , Customer Service Representative (CSR) (5145) , Customer Service Agent (2588) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1408) , Content Moderator (1241) , Supervisor (1108) , Call Center Agent (1070) , Customer Service Associate (935) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (709) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 2014 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1802 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1787 reviews)); "I am a more confident person having left the job and most of the training was good." ((in 1521 reviews)); "Good workplace and good environment" ((in 1255 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3788 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2468 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1519 reviews)); "Supervisors pay is too close to that of an agent when Supervisors have more responsibility." ((in 512 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 377 reviews))

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TP Custom Service Representative reviews

4.1

83% would recommend to a friend

(12,351 total reviews)

Jorge Amar

93% approve of CEO

78% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.1

Culture & values

4.1

Career opportunities

4.0

Work/Life balance

4.0

Senior management

4.0

Compensation and benefits

Custom Service Representative employees have rated TP with 4.1 out of 5 stars, based on 12,351 company reviews on Glassdoor. This indicates that most Custom Service Representative professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Custom Service Representative professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

12K reviews

4.0

Jul 18, 2013

Recommended but not too good unlike others

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Many exciting incentives and rewards, attendance bonus

Cons

Small salary, no personal growth

2.0

Jul 10, 2013

Teleperformance

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

jeans were allowed....that's the only pro!

Cons

I worked a 12hr shift but I wasn't allowed to get up and stand to stretch my legs.

1.0

Jun 14, 2013

The worst place I have ever worked !

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good working relationships with colleagues

Cons

Dirty desks computers and carpets. Systems fail on a weekly basis! Client and Teleperformance senior ops can't decide on script to use and how the call should flow. Stupid systems like be the voice allows the agents to say how happy they are etc all this must get lost in cyberspace as you never receive any feedback. Team leaders are about as useful as a solar torch ! But the fault lies with the company not the Tls as they are over laden with work and quality targets plus god forbid one agent does not meet their KPI target they are made to go on a PDP to improve ! The company keeps sending people on training courses not for the good of the employee but because invest NI gives them grants to pay for it ! It is not uncommon for the one agent to have two login numbers so he can work on one campaign as billable admin and take calls on another ! This is a crafty way for Teleperformance to get paid twice for the one person.

TP Response

Please share the details of your concern at http://bit.ly/TPHR-newform. Thank you!

Viewing 12316 - 12318 of 12,351 Reviews

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TP Custom Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Recommended but not too good unlike others

Teleperformance

The worst place I have ever worked !

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