Is TP a good company to work for as a Custom Service Representative?

Custom Service Representative professionals working at TP have rated their employer with 4.1 out of 5 stars in 12,365 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Custom Service Representative Jobs at TP now and start preparing for your job interview by browsing frequently asked Custom Service Representative interview questions at TP .

Does TP pay Custom Service Representative employees well?

Custom Service Representative professionals rate their compensation and benefits at TP with 4.0 out of 5 stars based on 12,365 anonymously submitted employee reviews. This is 7.2% worse than the company average rating for salary and benefits. Find out more about Custom Service Representative salaries at TP.

What are the top reviewed jobs at TP?

Customer Service Representative (13877) , Customer Service Representative (CSR) (5148) , Customer Service Agent (2589) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1256) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (936) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (715) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 1998 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1808 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1782 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1518 reviews)); "Good environment is good." ((in 1274 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3813 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2458 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1504 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 377 reviews)); "Poor communication and dropping classes with little notice" ((in 289 reviews))

TP Custom Service Representative reviews

4.1

83% would recommend to a friend

(12,365 total reviews)

Jorge Amar

92% approve of CEO

78% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (12,365 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Custom Service Representative employees have rated TP with 4.1 out of 5 stars, based on 12,365 company reviews on Glassdoor. This indicates that most Custom Service Representative professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Custom Service Representative professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

12K reviews

4.0

May 4, 2026

Puntualidad en pagos, pero exceso de seguridad

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pagos puntuales en cada quincena

Cons

Exagerados en seguridad porque no permiten un gloss

TP Response

1mo

👋🏻 Hola, gracias por tu comentario, lo tendremos en cuenta. ✍🏻 Mejoramos cada día para seguir siendo una de las 5 mejores empresas para trabajar en el Latinoamérica por Great Place To Work. 😎🔝 ¡Saludos! #MadeForMore

5.0

May 3, 2026

Solid training and career growth but challenging shifts

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The TP training was solid for me. I came in clueless about customer service's roles and left with real skills I still use even in the future. They actually look internally first when new TL spots open up so there's a possibility of career growth. TP also provide lots of benefit alongside salary + BPJS + THR such as shift allowance and birthday leave.

Cons

The rotating shifts can ruin your sleeping schedule and health, especially for people that aren't familiar with midnight to morning shift. Then the metrics pressure can get mentally exhausting, but the company offers consultation for mental health. Workload during peak season can felt nonstop. In TP, job security depends on the client, so when the project ended, half of the team had to reapply internally. Lastly, I think some TLs were great while some weren’t, and when you get a bad one, escalating issues feels slow.

3.0

May 3, 2026

Diverse projects but issues with scheduling and holidays

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Experience Many projects Housing Bonus Cafe

Cons

HR/schedule Holidays (need to work on holidays) They schedule your off days for you

Viewing 124 - 126 of 12,365 Reviews

Jobs at TP

Healthcare Customer Service Representative - Remote

United States

View job

Healthcare Customer Service Representative - Remote

Remote

View job

Customer Service Representative - Remote

United States

View job

Remote --- Customer Service Representative

Remote

View job

Remote Customer Service Representative

Remote

View job

View all Custom Service Representative Jobs

TP

TP Custom Service Representative reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Puntualidad en pagos, pero exceso de seguridad

Solid training and career growth but challenging shifts

Diverse projects but issues with scheduling and holidays

Jobs at TP

TP reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Jobs at TP

TP reviews FAQs