Is TP a good company to work for as a Customer Agent Representative?

Customer Agent Representative professionals working at TP have rated their employer with 4.3 out of 5 stars in 114 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Customer Agent Representative Jobs at TP now and start preparing for your job interview by browsing frequently asked Customer Agent Representative interview questions at TP .

Does TP pay Customer Agent Representative employees well?

Customer Agent Representative professionals rate their compensation and benefits at TP with 4.3 out of 5 stars based on 114 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Agent Representative salaries at TP.

What are the top reviewed jobs at TP?

Customer Service Representative (13878) , Customer Service Representative (CSR) (5149) , Customer Service Agent (2589) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1256) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (937) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (716) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 1998 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1808 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1782 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1518 reviews)); "Good environment is good." ((in 1274 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3813 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2458 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1504 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 377 reviews)); "Poor communication and dropping classes with little notice" ((in 289 reviews))

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TP Customer Agent Representative reviews

4.3

86% would recommend to a friend

(114 total reviews)

Jorge Amar

Not enough data to show CEO approval

81% positive business outlook

Ratings by category

4.5

Culture & values

4.3

Diversity & inclusion

4.3

Compensation and benefits

4.1

Career opportunities

4.0

Senior management

3.9

Work/Life balance

Customer Agent Representative employees have rated TP with 4.3 out of 5 stars, based on 114 company reviews on Glassdoor. This indicates that most Customer Agent Representative professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Customer Agent Representative professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

114 reviews

5.0

Oct 30, 2024

Outstanding customer delivery

Customer representative

Recommend

CEO approval

Business Outlook

Pros

Work environment, flow and diversity followed along with the provided entertainment

Cons

The only downside is if you don't get a job offered by TP

5.0

Oct 30, 2024

Greet team Support , Learning experience

Customer representative

Recommend

CEO approval

Business Outlook

Pros

Strong focus on Employee support, Walking from home

Cons

Technical system challenge, work life balance

2.0

Oct 15, 2024

Messing up with payslip and requests to management

Customer representative

Recommend

CEO approval

Business Outlook

Pros

good atmosphere and relation with colleagues. 27 days per year of holidays + compensation days for every holiday worked. Salary higher than average for customer care rules.

Cons

Lots of issues with payslips. We have to check everything every month as there are a huge % of payslips with errors and missing money. Furthermore request for HR department always get late feedback and often are not useful, so raising new requests is needed. Holidays management is awful, with lots of requests rejected even though guidelines about when request for it are followed.

TP Response

We are sorry to hear about your experience, as we have several channels to get in contact with Human resources team,. We’d like to understand further and do our best to learn from it. Can you please share more details with us at employeeexperience.tpspain@es.teleperformance.es? Your feedback is much appreciated. Take care.

Viewing 16 - 18 of 114 Reviews

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TP Customer Agent Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Outstanding customer delivery

Greet team Support , Learning experience

Messing up with payslip and requests to management

Jobs at TP

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