TP Customer Service Associate reviews

4.2

80% would recommend to a friend

(920 total reviews)

Jorge Amar

100% approve of CEO

80% positive business outlook

Customer Service Associate employees have rated TP with 4.2 out of 5 stars, based on 920 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

920 reviews
3.0
Jun 19, 2019
Recommend
CEO approval
Business Outlook

Pros

Got to learn about different campaigns.

Cons

Not flexible timings. More of outbound sales.

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TP Response
6y
Thank you for your review. We are glad to know that you are having a good working experience here in TP. Please do let us know how we can improve our work environment here in TP by sharing it via http://bit.ly/TPHR-newform. All the best and have a nice day ahead!
1.0
May 18, 2019
Recommend
CEO approval
Business Outlook

Pros

cafeteria Is good. Can get hired easily

Cons

Not good. Didn't get my reliving letter and made a mess during exit

1.0
Feb 19, 2019
Recommend
CEO approval
Business Outlook

Pros

It's a paycheck, meager though it was.

Cons

Still waiting for 2018 w-2. Was not told it was a temporary position until the day I started. Break area not sufficient for the number of employees.. only 6 microwaves for everyone to use during a 30 minute lunch break. Team leads not mature enough to handle the position. .. I saw in charge an agent for tossing a 3 inch nerf football to another agent during a very slow call period. Also, not enough functional equipment for all of the agents. Since time is monitored on the computer, we couldn't 'clock ' until we found a working computer with a working soft phone. That could sometimes take upwards of 20 minutes but we weren't allowed to arrive more than 5 minutes before our scheduled start time. Team leads also would not adjust our time claiming we should arrive early enough to find a computer. Shall I go on?

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TP Response
7y
Your review is very alarming and we hope you can share more details with us via LET'S CONNECT help line at 800-664-9335 or email us at LetsConnect@teleperformance.com so that we can conduct an investigation. Thank you.
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