Is TP a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at TP have rated their employer with 4.2 out of 5 stars in 17,364 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Customer Service (CSR) Jobs at TP now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at TP .

Does TP pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at TP with 4.0 out of 5 stars based on 17,364 anonymously submitted employee reviews. This is 7.2% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at TP.

What are the top reviewed jobs at TP?

Customer Service Representative (13863) , Customer Service Representative (CSR) (5145) , Customer Service Agent (2588) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1408) , Content Moderator (1241) , Supervisor (1108) , Call Center Agent (1070) , Customer Service Associate (935) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (709) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 1993 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1825 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1792 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1528 reviews)); "Good environment and good place to work" ((in 1274 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3788 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2473 reviews)); "Pay is low and will not increase unless you get promoted which is very likely." ((in 1521 reviews)); "Bad managment and supervisor." ((in 506 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 363 reviews))

TP Customer Service (CSR) reviews

4.2

85% would recommend to a friend

(17,364 total reviews)

Jorge Amar

94% approve of CEO

79% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Customer Service CSR employees have rated TP with 4.2 out of 5 stars, based on 17,364 company reviews on Glassdoor. This indicates that most Customer Service CSR professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Customer Service CSR professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

17K reviews

1.0

Oct 14, 2012

They are unorganized and they concern is with production of calls, not the customer or employee.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

If you like the benefits of working with a disorganized company, this may be good for you.

Cons

They are not interested in providing customer service to their customers. They do not care about their employees.

1.0

Oct 12, 2012

Welcome to teleperformance France's outsource center leaves India for cheaper us labor

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

pays slightly more than unemployment

Cons

location is far from most places. no advancement being promoted to team leader is like having one foot out the door. their healthcare is too expensive its cheaper to go on your own. the deductibles are crazy. you pay 2600/yr+ just in premiums now the new hires get 9/hr that is most of your salary. overtime when available is mandatory. They always lie so get it in writing.Females do better there they usually marry management and many extra perks when they play the game. its a job that will just waste your time as soon as you get hired look for a better job for example mc d's.

4.0

Oct 5, 2012

the company is great and they care for each employee.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

they really care for you ..

Cons

hmm .. downside experience ? none so far ..

TP Response

8y

Thank you for the kind words. We see to it to cater to our employees needs, provide them a positive working environment and make sure they are treated well and valued. If you wish to share your feedback, please go to http://bit.ly/TPHR-form. All the best!

Viewing 17344 - 17346 of 17,364 Reviews

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TP Customer Service (CSR) reviews

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Reviews by job title

They are unorganized and they concern is with production of calls, not the customer or employee.

Welcome to teleperformance France's outsource center leaves India for cheaper us labor

the company is great and they care for each employee.

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