Is TP a good company to work for as a Customer Service Phone Representative?

Customer Service Phone Representative professionals working at TP have rated their employer with 3.5 out of 5 stars in 29 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Customer Service Phone Representative Jobs at TP now and start preparing for your job interview by browsing frequently asked Customer Service Phone Representative interview questions at TP .

Does TP pay Customer Service Phone Representative employees well?

Customer Service Phone Representative professionals rate their compensation and benefits at TP with 3.9 out of 5 stars based on 29 anonymously submitted employee reviews. This is 9.8% worse than the company average rating for salary and benefits. Find out more about Customer Service Phone Representative salaries at TP.

What are the top reviewed jobs at TP?

Customer Service Representative (13882) , Customer Service Representative (CSR) (5149) , Customer Service Agent (2590) , Analyst (1525) , Customer Service (1477) , Expert em Interação (1409) , Content Moderator (1263) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (937) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (716) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 1989 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1789 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1770 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1501 reviews)); "Good environment is good." ((in 1254 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3779 reviews)); "Power tripping Bad Management The manager is sucked Too many workload but it's out of my job responsibility." ((in 2480 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1517 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 368 reviews)); "Poor communication and lack of support" ((in 283 reviews))

TP Customer Service Phone Representative reviews

3.5

40% would recommend to a friend

(29 total reviews)

Jorge Amar

Not enough data to show CEO approval

42% positive business outlook

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Customer Service Phone Representative employees have rated TP with 3.5 out of 5 stars, based on 29 company reviews on Glassdoor. This indicates that most Customer Service Phone Representative professionals have a good working experience there. TP is rated in line with the average (within 1 standard deviation) by Customer Service Phone Representative professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

29 reviews

3.0

Jan 21, 2020

Unprofessional

Phone representative

Recommend

CEO approval

Business Outlook

Pros

Bonus Meeting new people Some down time Meeting goals

Cons

Unprofessional co workers Employees Loud doing calls Didn’t pay enough

2.0

Oct 8, 2019

Meh...

Phone representative

Recommend

CEO approval

Business Outlook

Pros

They hire pretty much anyone who can pass a background check and drug test.

Cons

A lot of the computer systems that you needed every day did not work. Too many rules in regards to helping customers. Did not like being chained to a desk all day.

TP Response

6y

We are sorry to hear about your experience. Please rest assured that we are always working to improve our facilities. We would also like to clarify that it is required for the company to implement strict guidelines when helping our clients' customers for their protection. Thank you for your kind understanding.

2.0

Mar 6, 2019

Just wasn't for me

Phone agent

Recommend

CEO approval

Business Outlook

Pros

Weekends off and unlimited overtime.

Cons

Not a very professional environment and managers play favorites.

TP Response

7y

Thank you for sharing your feedback with us. We wanted to assure you that we do not tolerate favoritism in the workplace. Hope you can share more thru our LET'S CONNECT help line at 800-664-9335 or email us at LetsConnect@teleperformance.com in order for us to conduct an investigation.

Viewing 22 - 24 of 29 Reviews

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TP Customer Service Phone Representative reviews

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Unprofessional

Meh...

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