Unprofessionalism is the lightest word to describe what is happening there. The "management" has no idea what is the project about. Once asking for help they had to ask other agents for solution. Huge favouritism where "manager" was in personal touch with other agent and filling the personal request also controling to make you stressed whch is absolutely unacceptable. I happaened that me and another agent was called by surname. Their attitude depends on your results. As long you provide good ones they are nce to you.
As to conclude all negative opnions written by other agents are not coming from nowhere.