Is TP a good company to work for as a Customer Service Representative - Tech Support?

Customer Service Representative - Tech Support professionals working at TP have rated their employer with 5.0 out of 5 stars in 27 Glassdoor reviews. This is a higher than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Customer Service Representative - Tech Support Jobs at TP now and start preparing for your job interview by browsing frequently asked Customer Service Representative - Tech Support interview questions at TP .

What are the top reviewed jobs at TP?

Customer Service Representative (13820) , Customer Service Representative (CSR) (5124) , Customer Service Agent (2572) , Analyst (1525) , Customer Service (1467) , Expert em Interação (1401) , Content Moderator (1234) , Supervisor (1104) , Call Center Agent (1067) , Customer Service Associate (928) , Agent (894) , Team Leader (811) , Executive (776) , Operations Customer Expert 1 (690) , CSA - Customer Service Associate (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 2017 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1815 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1782 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1505 reviews)); "environment and work culture is good and if you are not getting a job anywhere you can join here." ((in 1266 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3822 reviews)); "Power tripping Bad Management The manager is sucked Too many workload but it's out of my job responsibility." ((in 2463 reviews)); "Pay is low and will not increase unless you get promoted which is very likely." ((in 1499 reviews)); "Bad managment and supervisor." ((in 504 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 359 reviews))

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TP Customer Service Representative - Tech Support reviews

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5.0

99% would recommend to a friend

(27 total reviews)

Jorge Amar

Not enough data to show CEO approval

99% positive business outlook

Ratings by category

4.3

Culture & values

4.3

Diversity & inclusion

4.3

Work/Life balance

4.3

Senior management

4.3

Compensation and benefits

4.3

Career opportunities

Customer Service Representative Tech Support employees have rated TP with 5.0 out of 5 stars, based on 27 company reviews on Glassdoor. This indicates that most Customer Service Representative Tech Support professionals have an excellent working experience there. TP is rated 35% above average by Customer Service Representative Tech Support professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

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Parent or family caregiver

Veteran status

Reviews by job title

27 reviews

5.0

Jul 28, 2014

Responsibilities include providing excellent customer service, technical support and sales for all levels of business.

Customer service representative - tech support

Recommend

CEO approval

Business Outlook

Pros

Great working environment, very pleasant management

Cons

Getting a full 40 hours every week, onerous metrics

4.0

Jan 15, 2014

Great Experience

Customer service representative - tech support

Recommend

CEO approval

Business Outlook

Pros

Room for Advancement, Friendly Co-Workers

Cons

It's sad the Ann Arbor and Utah location had to close. It's been a great journey with many new experiences, friends, and memories.

TP Response

We appreciate your positive review. We definitely make sure our employees are recognized and rewarded while enjoying their job and the company of their coworkers. All the best!

2.0

Oct 26, 2013

Moral is a thing of the past. Just a bum on a seat.

Customer service representative - tech support

Recommend

CEO approval

Business Outlook

Pros

They paid their pittance on time. I am a more confident person having left the job and most of the training was good. My fellow agents were fantastic and the only thing I stayed for.

Cons

No voice. Treated like a bum on a seat no matter how good you are. No support from management. Repetitive job. The salary was insulting, people in the same job role get paid 20k+ and we were just above minimum wage a 6.44 an hour. No change of progression, it was well known that the senior management wouldnt promote a good agent on the floor as their stats looked good when given to the client. Shifts were terrible and they often screwed you around with a few days notice and didn't care you might have had plans. I would really be here all day. Thankless job. Only work there if you're desperate.

TP Response

Please share the details of your concern at http://bit.ly/TPHR-newform. Thank you!

Viewing 22 - 24 of 27 Reviews

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TP Customer Service Representative - Tech Support reviews

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Responsibilities include providing excellent customer service, technical support and sales for all levels of business.

Great Experience

Moral is a thing of the past. Just a bum on a seat.

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