Is TP a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at TP have rated their employer with 4.3 out of 5 stars in 929 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Customer Service Associate Jobs at TP now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at TP .

Does TP pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at TP with 4.2 out of 5 stars based on 929 anonymously submitted employee reviews. This is 2.4% worse than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries at TP.

How happy are Customer Service Associate professionals working at TP?

83% of Customer Service Associate employees at TP would recommend their employer to a friend. This rating has decreased by 4% in the past 12 months. Customer Service Associate professionals have also rated TP with a 4.1 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.3 rating for culture and values and 4.4 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13878) , Customer Service Representative (CSR) (5149) , Customer Service Agent (2589) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1256) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (937) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (716) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 1998 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1808 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1782 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1518 reviews)); "Good environment is good." ((in 1274 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3813 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2458 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1504 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 377 reviews)); "Poor communication and dropping classes with little notice" ((in 289 reviews))

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TP Customer Service Associate reviews

4.3

83% would recommend to a friend

(929 total reviews)

Jorge Amar

100% approve of CEO

84% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.4

Career opportunities

4.3

Culture & values

4.2

Senior management

4.2

Compensation and benefits

4.1

Work/Life balance

Customers Service Associate employees have rated TP with 4.3 out of 5 stars, based on 929 company reviews on Glassdoor. This indicates that most Customers Service Associate professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Customers Service Associate professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

929 reviews

3.0

Dec 25, 2020

Good Customer Service Exposure for Beginners

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Overall Good Exposure for someone looking for starting a career in Customer Service. Good team collaboration Supportive colleagues Work Appreciative Culture Overall good working environment

Cons

Long Working hours Tight deadlines Stringent rules related to login/logout Zero Fault Tolerance( Strict Action for minor faults would be undertaken)

TP Response

Thank you for sharing your review. We're sorry to hear that you had a negative experience working with us, and we would appreciate if you would be willing to leave some further feedback for us http://bit.ly/TPHR-newform

3.0

Dec 25, 2020

review

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

transport .on time salary.incentives.weekly activites.work life

Cons

target pressure.work pressure.sales pressure.cross sell .monthly targets

TP Response

We thank you for sharing your review. We see to it that we provide employees a fun and great working environment and we are sorry that we failed your expectations. Wishing you all the best in your future endeavors.

4.0

Dec 25, 2020

Good company

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

I found no pros in Teleperformance but yes salary structured is good you will get good salary there with incentives.

Cons

6 days working No food Please be clear with HR policies Cabs provided but the amount will get deduct from your salary. Work pressure.

TP Response

Thank you for sharing your feedback about your experience with TP. We appreciate your honesty regarding the pros and cons. We'll take note of your suggestions, especially regarding work-life balance, HR policies, and management coordination. Our aim is to continually improve and provide a better work environment for our employees.

Viewing 871 - 873 of 929 Reviews

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TP Customer Service Associate reviews

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Good Customer Service Exposure for Beginners

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