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      TP

      Engaged Employer

      TP IOS Technical Support Advisor reviews

      4.6

      66% would recommend to a friend

      (24 total reviews)

      Jorge Amar

      Not enough data to show CEO approval

      99% positive business outlook

      Ratings by category

      4.8

      Diversity & inclusion

      4.6

      Senior management

      4.4

      Career opportunities

      4.3

      Culture & values

      4.3

      Compensation and benefits

      2.8

      Work/Life balance

      IOS Technical Support Advisor employees have rated TP with 4.6 out of 5 stars, based on 24 company reviews on Glassdoor. This indicates that most IOS Technical Support Advisor professionals have an excellent working experience there. TP is rated 24% above average by IOS Technical Support Advisor professionals compared to other employers within the Management & Beratung industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      24 reviews
      1.0
      Oct 4, 2016

      Don't work here - apple campaign

      Ios technical support advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      You will meet some great people there. Some team leaders had good Craic and were fun to be around especially my own. To begin with, there were plenty of incentives and fun activities but it soon changed after 3-4 months. You can train in all lines of business and become and expert. You get paid more than the people who's worked there for over a year.

      Cons

      New starters were getting more pay than the advisors showing them the ropes. Lack of Incentives Lack of bonuses Lack of promotion Awful shift patterns Awful management Constantly monitored by real time managers and team leaders. Marking criteria for calls by quality members is so bad please be beware.. You will fail very easily. Script like call answering with no option to speak as your true self. Promotion to senior advisor wasn't worth the hassle and the stress. Avoid at all costs. You were trained in all areas of the business and became "expendable" No decent pay rise. Between 1-5%. What really annoyed me the most was how you were promoted. Your face had to fit the role rather than how long you worked there. When you were promoted, if lucky, you'd be on a probation period of 3 months and would be required to go back on the phones at a moments notice. Veteran advisors like myself were treated so badly by management. We were just another advisor like everyone else and if they wanted rid, they would. I hate the way they expect you to speak like a robot with the infamous triple a's. I left because I was unhappy with the entire job. You never felt appreciated, nor was the job worth working for.

      avatar
      TP Response
      7y
      We are sorry to learn about this experience. Our goal is to provide the best experience to our employees and we would like to make it up to you. Kindly share this with us via http://bit.ly/TPHR-newform. Thank you.
      4.0
      Jun 21, 2016

      iOS Senior Advisor

      Ios senior advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      I worked on the apple account with great benefits and incentives and attitude. Everyone was willing to help new hires. The knowledge base was great and usually had correct info.

      Cons

      When new products came out we didn't have answers so we could not help customers. Parking and findING a seat was an adventure itself.

      avatar
      TP Response
      9y
      Thank you for your review! Your opinion is very important to us. Please feel free to share your ideas and concerns about Teleperformance by filling out our Human Resources inquiry at teleperformance.com > Spotlight > Human Resources Inquiry. Best regards!
      1.0
      Oct 18, 2015

      Only if you're desperate

      Ios technical support advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay was okay. Co-workers and supervisors were amazing. No drug test for the Apple account.

      Cons

      I worked for the Apple account. Treated like criminals basically. If you have a phone on you in the floor you WILL be fired. Metal detectors to get in to the building. Oh my favorite? Shootings, bomb threats and fights all the time. They hire too many people at once and they don't really care about you at all. They say they are flexible with schedules which is a lie. So if you're a single mother, or father, or are going to school don't bother because they will still stick you with a 10-12 hour day schedule for full time. You can't bring anything in the building with you, it has to be locked in a locker which I've never heard of for a technical support call center before. Can't even have tissues on you or you will also be fired. Promise pay and breaks you never get. I was told I would be getting paid $12/hour after training and a 1 hour lunch break but instead it was really $10/ hour with a 30 minute lunch break which, in reality, was really only a 5 minute lunch break because by the time you got something to eat you had to be back (if you didn't pack a lunch which there is no point because they don't even have a fridge).

      avatar
      TP Response
      7y
      Your concern is very alarming. Hope you can share this with us via LET'S CONNECT help line at 800-664-9335 or email us at LetsConnect@teleperformance.com so that we can properly conduct an investigation. Thank you.
      Viewing 22 - 24 of 24 Reviews
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