Pros
Great co-workers and good facilities.
Cons
They promise a raise after you get licensed, but then say it will be after your 7 week training, then two weeks after your training they say it will take up to 3 paychecks to kick in. The schedules are terrible. Mandatory overtime once you hit the floor and you don't know about it until you hit the floor. They have so many metrics for bonuses that its impossible to keep up with. There are 20 programs you have to sign into before starting work, but you only get 48 minutes a week to be completely signed in to everything and working. It takes minimal 10 minutes each day just to sign in. I spend at least 4 minutes of my 15 minute break signing out and back into the computer. The position was supposed to be work at home, but then they say that was only for covid and we need to come back to the office even though we keep getting emails that someone else at the office has tested positive. Your calls get randomly monitored and they tell you you did this or that wrong, but there's no way to review the calls to know what you did wrong. There is terrible communication within the company and every manager or supervisor is lost about what is going on. Training is great, but once you hit the floor you're totally abandoned and it's do or die. There are shortcuts in the system for other employees, but we cant use them.
