Is TP a good company to work for as a Operations Customer Expert I?

Operations Customer Expert I professionals working at TP have rated their employer with 4.6 out of 5 stars in 1,086 Glassdoor reviews. This is a higher than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Operations Customer Expert I Jobs at TP now and start preparing for your job interview by browsing frequently asked Operations Customer Expert I interview questions at TP .

Does TP pay Operations Customer Expert I employees well?

Operations Customer Expert I professionals rate their compensation and benefits at TP with 4.4 out of 5 stars based on 1,086 anonymously submitted employee reviews. This is 2.3% better than the company average rating for salary and benefits. Find out more about Operations Customer Expert I salaries at TP.

How happy are Operations Customer Expert I professionals working at TP?

94% of Operations Customer Expert I employees at TP would recommend their employer to a friend. This rating has decreased by 1% in the past 12 months. Operations Customer Expert I professionals have also rated TP with a 4.4 rating for work-life-balance, 4.7 rating for diversity and inclusion, 4.6 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13867) , Customer Service Representative (CSR) (5146) , Customer Service Agent (2588) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1408) , Content Moderator (1252) , Supervisor (1108) , Call Center Agent (1070) , Customer Service Associate (935) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (713) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 2023 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1816 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1769 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1517 reviews)); "Since I am working in BPO's I found this company is amazing in and the work culture is good." ((in 1267 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary for tenured agents is low and their annual salary increase is also low." ((in 3814 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2449 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1521 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 382 reviews)); "Poor communication and lack of support" ((in 291 reviews))

TP Operations Customer Expert I reviews

4.6

94% would recommend to a friend

(1,086 total reviews)

Jorge Amar

98% approve of CEO

86% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Operations Customer Expert employees have rated TP with 4.6 out of 5 stars, based on 1,086 company reviews on Glassdoor. This indicates that most Operations Customer Expert professionals have an excellent working experience there. TP is rated 24% above average by Operations Customer Expert professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

1K reviews

1.0

May 7, 2026

Poor treatment of staff

Ooperations customer expert i

Recommend

CEO approval

Business Outlook

Pros

It's fully remote so you can stay home all day suitable for people with childcare

Cons

You can get fired for no reason

TP Response

1mo

Thank you for taking the time to review TP, we appreciate your feedback although dispute "you can get fired for no reason" - this is not our policy.

4.0

May 7, 2026

Supportive environment with room for training improvements

Operations customer expert 1

Recommend

CEO approval

Business Outlook

Pros

They accept newbies and provide opportunities to learn and improve skills. The environment helps build confidence and gain experience over time.

Cons

More room for improvement with regards to the training side. Don't get me wrong, the trainers are good, they really helped the trainees but the materials for the training are delayed - it's hard to navigate when the tools are not readily available or accessed.

TP Response

1mo

Thank you for taking the time to leave a review! Your feedback means a lot to us. Have an amazing day!

5.0

May 7, 2026

Content improvement is valuable, but overwhelming workload exists

Operations customer expert 1

Recommend

CEO approval

Business Outlook

Pros

Modifying content for better app usage.

Cons

There is a huge number of content which is overwhelming to modify and each one of it should be crucially checked.

TP Response

1mo

Thank you for taking the time to leave a review! Your feedback means a lot to us. Have an amazing day!

Viewing 79 - 81 of 1,086 Reviews

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TP Operations Customer Expert I reviews

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Poor treatment of staff

Supportive environment with room for training improvements

Content improvement is valuable, but overwhelming workload exists

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