Is TP a good company to work for as a Operations Supervisor?

Operations Supervisor professionals working at TP have rated their employer with 4.4 out of 5 stars in 508 Glassdoor reviews. This is an average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Operations Supervisor Jobs at TP now and start preparing for your job interview by browsing frequently asked Operations Supervisor interview questions at TP .

Does TP pay Operations Supervisor employees well?

Operations Supervisor professionals rate their compensation and benefits at TP with 4.1 out of 5 stars based on 508 anonymously submitted employee reviews. This is 4.8% worse than the company average rating for salary and benefits. Find out more about Operations Supervisor salaries at TP.

How happy are Operations Supervisor professionals working at TP?

92% of Operations Supervisor employees at TP would recommend their employer to a friend. This rating has increased by 7% in the past 12 months. Operations Supervisor professionals have also rated TP with a 4.3 rating for work-life-balance, 4.7 rating for diversity and inclusion, 4.5 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13867) , Customer Service Representative (CSR) (5146) , Customer Service Agent (2588) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1408) , Content Moderator (1252) , Supervisor (1108) , Call Center Agent (1070) , Customer Service Associate (935) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (713) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 2014 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1802 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1787 reviews)); "I am a more confident person having left the job and most of the training was good." ((in 1521 reviews)); "Good workplace and good environment" ((in 1255 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3788 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2468 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1519 reviews)); "Supervisors pay is too close to that of an agent when Supervisors have more responsibility." ((in 512 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 377 reviews))

TP Operations Supervisor reviews

4.4

92% would recommend to a friend

(508 total reviews)

Jorge Amar

100% approve of CEO

88% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (508 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Operations Supervisor employees have rated TP with 4.4 out of 5 stars, based on 508 company reviews on Glassdoor. This indicates that most Operations Supervisor professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Operations Supervisor professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

508 reviews

3.0

Aug 27, 2021

Good opportunity to learn about the call center environment

Operations supervisor

Recommend

CEO approval

Business Outlook

Pros

No.1 in market - everything you see might be the standard in the industry Large organization with diverse people, languages, and cultures Managing positions are sourced internally

Cons

Lack of efforts in retention - no salary increase, no benefits Huge differences in overall treatments depending on your language (rare languages with the high revenue are considered as important assets) Local management positions are filled with tenured locals rather than based on qualifications

5.0

Aug 24, 2021

A company that is more than meets the eye

Operations supervisor

Recommend

CEO approval

Business Outlook

Pros

This company has offered me more since I began working for them a little bit over a year ago. They actually took the time to review my resume and saw that I came with an abundance of management background and extended me an offer to start as a supervisor. I have continued to grow with the company in a positive manner. They are able to offer solutions time after time when dealing with personal issues. Providing feedback as quickly as they can to ensure we are all consistent. As well as being able to feel comfortable on how we coach our agents using our learned techniques. It's a very open environment to where you can freely speak without the fear of repercussions from leadership.

Cons

I can only say that there was a downside to HR. We've had some continuous changes in personnel so sometimes it's hard when following up on LOA for agents or covid concerns since things are lost.

TP Response

4y

Thank you for sharing your feedback! Have a nice day!

3.0

Aug 24, 2021

Good Job

Operations supervisor

Recommend

CEO approval

Business Outlook

Pros

Decent pay, fun environment and meet some awesome people

Cons

Unorganized need a better structure of onboarding

TP Response

3y

Thank you for your review. Have a great day!

Viewing 433 - 435 of 508 Reviews

Jobs at TP

Operations Supervisor

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TP Operations Supervisor reviews

Company ratings over time

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Reviews by job title

Good opportunity to learn about the call center environment

A company that is more than meets the eye

Good Job

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