Is TP a good company to work for as a Operations Supervisor?

Operations Supervisor professionals working at TP have rated their employer with 4.4 out of 5 stars in 508 Glassdoor reviews. This is an average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Operations Supervisor Jobs at TP now and start preparing for your job interview by browsing frequently asked Operations Supervisor interview questions at TP .

Does TP pay Operations Supervisor employees well?

Operations Supervisor professionals rate their compensation and benefits at TP with 4.1 out of 5 stars based on 508 anonymously submitted employee reviews. This is 4.8% worse than the company average rating for salary and benefits. Find out more about Operations Supervisor salaries at TP.

How happy are Operations Supervisor professionals working at TP?

92% of Operations Supervisor employees at TP would recommend their employer to a friend. This rating has increased by 7% in the past 12 months. Operations Supervisor professionals have also rated TP with a 4.3 rating for work-life-balance, 4.7 rating for diversity and inclusion, 4.5 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13873) , Customer Service Representative (CSR) (5146) , Customer Service Agent (2588) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1255) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (935) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (714) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 1977 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1812 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1808 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1498 reviews)); "Good environment is good." ((in 1266 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3788 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2478 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1524 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 386 reviews)); "Poor communication and understanding skills" ((in 281 reviews))

TP Operations Supervisor reviews

4.4

92% would recommend to a friend

(508 total reviews)

Jorge Amar

100% approve of CEO

88% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (508 reviews)

Ratings by demographic groups

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Operations Supervisor employees have rated TP with 4.4 out of 5 stars, based on 508 company reviews on Glassdoor. This indicates that most Operations Supervisor professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Operations Supervisor professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

508 reviews

4.0

Mar 25, 2025

My Review

Operations supervisor

Recommend

CEO approval

Business Outlook

Pros

- Pay is good - I love that TP allows Experience to climb up the latter instead of just Education levels -Work can be enjoyable

Cons

-PTO Changes have been rollercoaster and the last changes where horrible. It really hurts that I have to wait so long for PTO hours to build up now before I can think about doing anything. We used to get a chunk up front which allowed anyone who was moving early in the year could but that no longer can happen. - A commendations from either LOA, FMLA , ADA etc can take forever to reflect in BMS or it never gets updated constantly so we have to waste time chasing down HR To get them to update it -Gameplan can be Janky at times. For example if I click the Plus sign next to an agents name it will some times acts like I am dragging the name to the gameplan instead. And once get the options to appear from the + sign it doesn't work. Like when you click on the option like "Create Agent Observation Form" instead of opening the form it will do nothing and list of options will close out as well. You will end up having to click back on the + sign again which can not open for a min because of first issue and continue in this loop till it actually launches the form. -Due PTO changes it has been hard to maintain a work life balance.

TP Response

1y

Thank you for your feedback. We're always looking for ways to enhance our workplace and would love to hear more about how we can support you better. Please contact us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com

5.0

Mar 25, 2025

Excellent Company

Operations supervisor

Recommend

CEO approval

Business Outlook

Pros

A lot of opportunities for development and advancement Leadership cares about their employees Good benefits package Still support Diversity and Inclusion

Cons

Sometimes there are gaps in communication Some supervisors are not as engaged with their agents

TP Response

1y

Thank you for your positive feedback! We're glad you're enjoying your experience with us and appreciate your ongoing contributions to the team. We're always looking for ways to enhance our workplace and would love to hear more about how we can support you better. Please contact us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com

4.0

Mar 25, 2025

Not for the faint of heart

Operations supervisor

Recommend

CEO approval

Business Outlook

Pros

-coworkers -flexibility -work from home

Cons

-bonus structure -Low pay compared to competitors -upper management cares only about the numbers, not the effort -System issues

Viewing 124 - 126 of 508 Reviews

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Operations Supervisor

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TP Operations Supervisor reviews

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My Review

Excellent Company

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