Is TP a good company to work for as a Ops Associate?

Ops Associate professionals working at TP have rated their employer with 4.7 out of 5 stars in 93 Glassdoor reviews. This is a higher than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Ops Associate Jobs at TP now and start preparing for your job interview by browsing frequently asked Ops Associate interview questions at TP .

Does TP pay Ops Associate employees well?

Ops Associate professionals rate their compensation and benefits at TP with 4.4 out of 5 stars based on 93 anonymously submitted employee reviews. This is 2.3% better than the company average rating for salary and benefits. Find out more about Ops Associate salaries and benefits at TP .

How happy are Ops Associate professionals working at TP?

91% of Ops Associate employees at TP would recommend their employer to a friend. This rating has decreased by 7% in the past 12 months. Ops Associate professionals have also rated TP with a 4.4 rating for work-life-balance, 4.8 rating for diversity and inclusion, 4.8 rating for culture and values and 4.8 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13820) , Customer Service Representative (CSR) (5124) , Customer Service Agent (2572) , Analyst (1525) , Customer Service (1467) , Expert em Interação (1401) , Content Moderator (1234) , Supervisor (1104) , Call Center Agent (1067) , Customer Service Associate (928) , Agent (894) , Team Leader (811) , Executive (776) , Operations Customer Expert 1 (690) , CSA - Customer Service Associate (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 2005 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1801 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1761 reviews)); "I am a more confident person having left the job and most of the training was good." ((in 1484 reviews)); "Good environment is good." ((in 1269 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3804 reviews)); "Power tripping Bad Management The manager is sucked Too many workload but it's out of my job responsibility." ((in 2458 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1517 reviews)); "Bad managment and supervisor." ((in 507 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 387 reviews))

TP Ops Associate reviews

4.7

91% would recommend to a friend

(93 total reviews)

Jorge Amar

Not enough data to show CEO approval

90% positive business outlook

Ratings by category

4.8

Culture & values

4.8

Diversity & inclusion

4.8

Career opportunities

4.6

Senior management

4.4

Work/Life balance

4.4

Compensation and benefits

Ops Associate employees have rated TP with 4.7 out of 5 stars, based on 93 company reviews on Glassdoor. This indicates that most Ops Associate professionals have an excellent working experience there. TP is rated 27% above average by Ops Associate professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

93 reviews

5.0

Nov 21, 2024

Great place to work

Ops manager

Recommend

CEO approval

Business Outlook

Pros

Share the same core value “treat people as the way you want to be treated “ fair to everyone. Great leadership, love TP🥰

Cons

Establish team building for managers to build connections and share experiences.

TP Response

1y

Thank you for your candid review and honest feedback. All the best and have a nice day.

5.0

Nov 21, 2024

Fun place to work.

Ops specialist

Recommend

CEO approval

Business Outlook

Pros

The job here is quite stable, and if you perform well, there are many opportunities for advancement. If I get the chance to return, I would definitely take it.

Cons

No cons from my end.

TP Response

1y

Thank you for sharing your review. All the best!

5.0

Nov 21, 2024

Extremely flexible

Ops manager

Recommend

CEO approval

Business Outlook

Pros

- **Supportive Work Environment:** Teleperformance fosters a supportive and collaborative environment where teamwork and mutual respect are highly valued. - **Professional Development:** The company provides ample opportunities for professional growth and development through training programs and career advancement options. - **Flexible Hours:** The flexibility in work hours helps maintain a healthy work-life balance. - **Diverse Workplace:** Working at Teleperformance has exposed me to a rich diversity of cultures and perspectives, which is truly enriching. - **Strong Leadership:** The leadership team is approachable and open to feedback, making it easy to communicate and address concerns.

Cons

**High Volume:** The high volume of calls can be challenging, especially during peak times. However, it’s manageable with the right support. - **Fast-Paced:** The fast-paced nature of the job might be overwhelming for some, but it’s also an opportunity to develop strong multitasking skills. **pay:** Inflation is a real thing and well the pay wasn’t terrible. Two years ago. A lot could be left to be desired. I would like if they would to do like annual cost of living evaluation based on where people live because a lot of agents do end up needing to work a second job to make ends meet.

Viewing 25 - 27 of 93 Reviews

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TP Ops Associate reviews

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