Is TP a good company to work for as a Retention Representative?

Retention Representative professionals working at TP have rated their employer with 4.0 out of 5 stars in 67 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Retention Representative Jobs at TP now and start preparing for your job interview by browsing frequently asked Retention Representative interview questions at TP .

Does TP pay Retention Representative employees well?

Retention Representative professionals rate their compensation and benefits at TP with 3.9 out of 5 stars based on 67 anonymously submitted employee reviews. This is 9.8% worse than the company average rating for salary and benefits. Find out more about Retention Representative salaries at TP.

How happy are Retention Representative professionals working at TP?

74% of Retention Representative employees at TP would recommend their employer to a friend. This rating has increased by 2% in the past 12 months. Retention Representative professionals have also rated TP with a 3.7 rating for work-life-balance, 4.2 rating for diversity and inclusion, 4.1 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13876) , Customer Service Representative (CSR) (5148) , Customer Service Agent (2589) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1255) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (936) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (715) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 2001 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1789 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1753 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1512 reviews)); "Good environment is good." ((in 1283 reviews))

What are the cons of working at TP according to real employee reviews?

"I work in local account but so sad because I didn't buy my personal things and the salary is low" ((in 3794 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2496 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1520 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 379 reviews)); "Poor communication and understanding skills" ((in 279 reviews))

TP Retention Representative reviews

4.0

74% would recommend to a friend

(67 total reviews)

Jorge Amar

Not enough data to show CEO approval

85% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (67 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Retention Representative employees have rated TP with 4.0 out of 5 stars, based on 67 company reviews on Glassdoor. This indicates that most Retention Representative professionals have a good working experience there. TP is rated in line with the average (within 1 standard deviation) by Retention Representative professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

67 reviews

4.0

Aug 17, 2021

Good

Retention

Recommend

CEO approval

Business Outlook

Pros

Good knowledge development and improve our skils, happy to work with teleperformance and lot of fun with friends

Cons

Salary not satisfied and incentive low, salary increments is poor and otherwise good company, lot of fun

TP Response

3y

Thank you for sharing your experience with us. All the best!

2.0

Jun 29, 2021

Mentally exhausting since COVID

Customer retention specialist

Recommend

CEO approval

Business Outlook

Pros

Went straight to remote early into COVID

Cons

Constant calls with not enough support from supervisors. Sometimes supervisors had attitude issues that were never really dealt with correctly. Customers could say whatever they wanted with little to no recourse for employees.

TP Response

5y

Kindly visit http://bit.ly/TPHR-newform if you have additional feedback. Thank you!

2.0

Jun 15, 2021

Good pay

Retention specialist

Recommend

CEO approval

Business Outlook

Pros

Pay was good and tv perks

Cons

Lackluster training, short lunches and hours

TP Response

5y

Feel free to visit http://bit.ly/TPHR-newform for your additional feedback. Thank you for your review!

Viewing 43 - 45 of 67 Reviews

Jobs at TP

Property & Casualty Licensed Insurance Representative -- Remote

Remote

View job

Remote Property & Casualty Licensed Insurance Representative - Non-Sales

Vereinigte Staaten von Amerika

View job

Property & Casualty Licensed Insurance Sales Representative - Remote

Remote

View job

Healthcare Licensed Insurance Representative-Onsite

Port Saint Lucie, FL

View job

Licensed Insurance Representative - Onsite

Port Saint Lucie, FL

View job

TP

TP Retention Representative reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Good

Mentally exhausting since COVID

Good pay

Jobs at TP

TP reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

TP reviews FAQs

Jobs at TP