Is TP a good company to work for as a Retention Representative?

Retention Representative professionals working at TP have rated their employer with 4.0 out of 5 stars in 67 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Retention Representative Jobs at TP now and start preparing for your job interview by browsing frequently asked Retention Representative interview questions at TP .

Does TP pay Retention Representative employees well?

Retention Representative professionals rate their compensation and benefits at TP with 3.9 out of 5 stars based on 67 anonymously submitted employee reviews. This is 9.8% worse than the company average rating for salary and benefits. Find out more about Retention Representative salaries at TP.

How happy are Retention Representative professionals working at TP?

74% of Retention Representative employees at TP would recommend their employer to a friend. This rating has increased by 2% in the past 12 months. Retention Representative professionals have also rated TP with a 3.7 rating for work-life-balance, 4.2 rating for diversity and inclusion, 4.1 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13873) , Customer Service Representative (CSR) (5146) , Customer Service Agent (2588) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1255) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (935) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (714) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 1977 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1812 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1808 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1498 reviews)); "Good environment is good." ((in 1266 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3788 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2478 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1524 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 386 reviews)); "Poor communication and understanding skills" ((in 281 reviews))

TP Retention Representative reviews

4.0

74% would recommend to a friend

(67 total reviews)

Jorge Amar

Not enough data to show CEO approval

85% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (67 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Retention Representative employees have rated TP with 4.0 out of 5 stars, based on 67 company reviews on Glassdoor. This indicates that most Retention Representative professionals have a good working experience there. TP is rated in line with the average (within 1 standard deviation) by Retention Representative professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

67 reviews

3.0

Sep 21, 2023

Customer Retention Specialist

Retention specialist

Recommend

CEO approval

Business Outlook

Pros

Helpful management. Salary on time. Leaves

Cons

Poor incentive No growth Unrealistic KPIS

TP Response

2y

Thank you for your review. We want to know more about this concern. Please share the details at http://bit.ly/TPHR-newform. Thank you!

3.0

Sep 20, 2023

Working at Teleperformance

Retention specialist

Recommend

CEO approval

Business Outlook

Pros

For newbies/accepts no work experience No salary disputes during my stay Received backpay within SLA

Cons

Really toxic account! Low pay No work life balance Managers only thinks of their metrics. Required to go to work even if you're sick No longer accept ex-employee

4.0

Sep 19, 2023

Great place back when I was there

Retention specialist

Recommend

CEO approval

Business Outlook

Pros

They always, always work with you They do their best to keep you

Cons

If they need you to come in on a requested day off, you best believe they'll do it.

TP Response

2y

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us!

Viewing 19 - 21 of 67 Reviews

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TP

TP Retention Representative reviews

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Customer Retention Specialist

Working at Teleperformance

Great place back when I was there

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