Is TP a good company to work for as a Sr. Customer Service Representative?

Sr. Customer Service Representative professionals working at TP have rated their employer with 4.2 out of 5 stars in 395 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Sr. Customer Service Representative Jobs at TP now and start preparing for your job interview by browsing frequently asked Sr. Customer Service Representative interview questions at TP .

Does TP pay Sr. Customer Service Representative employees well?

Sr. Customer Service Representative professionals rate their compensation and benefits at TP with 4.1 out of 5 stars based on 395 anonymously submitted employee reviews. This is 4.8% worse than the company average rating for salary and benefits. Find out more about Sr. Customer Service Representative salaries at TP.

What are the top reviewed jobs at TP?

Customer Service Representative (13877) , Customer Service Representative (CSR) (5148) , Customer Service Agent (2589) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1256) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (936) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (715) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 2001 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1789 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1753 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1512 reviews)); "Good environment is good." ((in 1283 reviews))

What are the cons of working at TP according to real employee reviews?

"I work in local account but so sad because I didn't buy my personal things and the salary is low" ((in 3794 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2496 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1520 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 379 reviews)); "Poor communication and understanding skills" ((in 279 reviews))

TP Sr. Customer Service Representative reviews

4.2

74% would recommend to a friend

(395 total reviews)

Jorge Amar

Not enough data to show CEO approval

82% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (395 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Sr. Customer Service Representative employees have rated TP with 4.2 out of 5 stars, based on 395 company reviews on Glassdoor. This indicates that most Sr. Customer Service Representative professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Sr. Customer Service Representative professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

395 reviews

5.0

Apr 15, 2025

Employee-centric organization

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Learning new technologies, Kind Colleagues, Great work culture, good management, well maintained infrastructure, work from home option provided depending on client

Cons

I didn't not find anything

TP Response

1y

Thank you for your review and for letting us know how we are doing. Best regards!

5.0

Apr 15, 2025

Awesome People

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work environment is good in TP.

Cons

Work culture is good as well.

TP Response

1y

Thank you for your review and for letting us know how we are doing. Best regards!

1.0

Apr 15, 2025

General

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Remote work eligibility. There is no more pros

Cons

Management problems, living with lay off stress. Anytime you may get fired, the company is paying the same salary for last 2 years. It was ok 2 years ago but now it's not enough for making your life. When we warn about an issue or a possible issue for the future managers or team leaders don't care about it. If there is an internal position opening, the candidate will be already choosen to that role. It doesn't matter you had super interview or super impressions. Management is covering each other, they don't care about your skills or how you work hard.

Viewing 34 - 36 of 395 Reviews

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TP

TP Sr. Customer Service Representative reviews

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