Is TP a good company to work for as a Customer Service Representative, Call Center?

Customer Service Representative, Call Center professionals working at TP have rated their employer with 4.2 out of 5 stars in 114 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Customer Service Representative, Call Center Jobs at TP now and start preparing for your job interview by browsing frequently asked Customer Service Representative, Call Center interview questions at TP .

What are the top reviewed jobs at TP?

Customer Service Representative (13873) , Customer Service Representative (CSR) (5146) , Customer Service Agent (2588) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1255) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (935) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (714) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 1977 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1812 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1808 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1498 reviews)); "Good environment is good." ((in 1266 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3788 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2478 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1524 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 386 reviews)); "Poor communication and understanding skills" ((in 281 reviews))

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TP

TP Customer Service Representative, Call Center reviews

4.2

92% would recommend to a friend

(114 total reviews)

Jorge Amar

Not enough data to show CEO approval

73% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.4

Career opportunities

4.2

Culture & values

4.2

Senior management

4.1

Work/Life balance

4.1

Compensation and benefits

Customer Service Representative, Call Center employees have rated TP with 4.2 out of 5 stars, based on 114 company reviews on Glassdoor. This indicates that most Customer Service Representative, Call Center professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Customer Service Representative, Call Center professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

114 reviews

4.0

May 19, 2023

NA

Call center customer service representative

Recommend

CEO approval

Business Outlook

Pros

- Nice facilities - Conducts training and support - Fair salary for entry-level/no work experience

Cons

- It's too cold - Gives only a short amount of time to comply requirements for newly hired applicants

TP Response

Hi there! Thank you for stopping by and leaving a review. Have a great day ahead!

1.0

May 18, 2023

See included letter for personal experience

Call center customer service representative

Recommend

CEO approval

Business Outlook

Pros

Decent training coworkers and work from home ability

Cons

Low Pay for high responsibilities, Strictness, lack of comprimise in time keeping platforms, lack of communication and sympathy from HR department,

TP Response

We care deeply about our people and we are sorry we were not able to match your expectations. We would like to connect with you to discuss what can be done and make sure this doesn’t happen again in the future. Please call us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com so, we can work with you to resolve this issue as quickly as possible. Thank you for your feedback!

4.0

May 13, 2023

Low base salary

Call center customer service representative

Recommend

CEO approval

Business Outlook

Pros

HR team are amazing and supportive; Facility is comfortable; Promise for promotion in a short time span.

Cons

Low base pay; minimum wage

TP Response

Thank you for your evaluation. Please note that we are a company located in Portugal. We respect the rules, regulations, and legislation in force in the country where we are located. Considering the national average income in Portugal, our salaries are well above average. Thank you.

Viewing 52 - 54 of 114 Reviews

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TP Customer Service Representative, Call Center reviews

Ratings by category

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NA

See included letter for personal experience

Low base salary

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