TP Customer Service reviews

Managers are lovely but overworked, working from home is great much easier to focus on calls when there isn't 100 other people in the room in a office. There are always opportunities and promotions available, but that is probably due to high staff turnover. They try to lighten the mood on the intranet with quizzes and things, but you are expected to check the intranet in your own personal time. breaks are every hour an half which is great, but obviously those are spent reading the briefings and updates that you are expected to do in your own time. There are loads of ways to get support for calls, shift issues, it issues any problem there is a way to get support, but they are so understaffed you can be waiting 40 minutes on hold for advice which is just waisted time. If you want overtime, there is always overtime because they are understaffed. Managers are lovely, they are encouraging and they really just want a good positive team, and they know how impossible the KPIs are because the reason the applied to be a manager was to get off the phones.

I always wanted to work in this company