Is TP a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at TP have rated their employer with 4.2 out of 5 stars in 17,390 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Customer Service (CSR) Jobs at TP now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at TP .

Does TP pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at TP with 4.0 out of 5 stars based on 17,390 anonymously submitted employee reviews. This is 7.2% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at TP.

What are the top reviewed jobs at TP?

Customer Service Representative (13882) , Customer Service Representative (CSR) (5149) , Customer Service Agent (2590) , Analyst (1525) , Customer Service (1477) , Expert em Interação (1409) , Content Moderator (1263) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (937) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (716) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 1989 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1789 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1770 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1501 reviews)); "Good environment is good." ((in 1254 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3779 reviews)); "Power tripping Bad Management The manager is sucked Too many workload but it's out of my job responsibility." ((in 2480 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1517 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 368 reviews)); "Poor communication and lack of support" ((in 283 reviews))

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TP

TP Customer Service (CSR) reviews

4.2

85% would recommend to a friend

(17,390 total reviews)

Jorge Amar

93% approve of CEO

79% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Culture & values

4.2

Career opportunities

4.1

Senior management

4.0

Work/Life balance

4.0

Compensation and benefits

Customer Service (CSR) employees have rated TP with 4.2 out of 5 stars, based on 17,390 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Ratings by demographic groups

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Reviews by job title

17K reviews

4.0

May 11, 2026

Great trainer but confusing for new trainees

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Our trainer is very good. He explains everything clearly and in an engaging way. He is also proactive in asking trainees questions and making sure everyone participates.

Cons

Since I’m still a newbie, I sometimes get confused when some tenured trainees ask advanced questions or terms that we are not yet familiar with. Instead of focusing on the main topic, we end up focusing on unfamiliar words, which can be confusing for new trainees. Also, there are times when the trainer is unable to explain some terms right away because he forgets.

TP Response

1mo

Hi there! For PC and connection issues, kindly inform your supervisor and site IT for prompt assistance. You can also reach out to our IT Helpdesk at https://support.tp.com/. Thank you.

5.0

May 11, 2026

Decent compensation but training needs improvement

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

compensation is okay, secured facilities and accommodating

Cons

training should have more module to further deepens the understanding.

TP Response

1mo

Thank you for taking the time to leave a review! Your feedback means a lot to us. Have an amazing day!

5.0

May 11, 2026

Well-equipped with good amenities, but lacks reading space

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Nicely equipped. Varieties of amenities

Cons

There is missing some space for reading or inspirational and positive energy prompts.

TP Response

1mo

👋🏻 Hi, thanks for your comment, we will take it into consideration. ✍🏻 We are improving every day to remain one of the top 5 companies to work for in Latin America by Great Place To Work. 😎🔝 Greetings! #MadeForMore

Viewing 154 - 156 of 17,390 Reviews

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TP Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great trainer but confusing for new trainees

Decent compensation but training needs improvement

Well-equipped with good amenities, but lacks reading space

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