TP Customer Service (CSR) reviews

4.2

85% would recommend to a friend

(17,390 total reviews)

Jorge Amar

93% approve of CEO

79% positive business outlook

Customer Service (CSR) employees have rated TP with 4.2 out of 5 stars, based on 17,390 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

17K reviews
4.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

We can access our site with our current and active ID badges.

Cons

Even with company issued ID badges, some locations/sites are not available to access. Ex: Has an access in Felcris Centrale site but if we are assigned to a different site like SM Ecoland, we still need to asked permission to access the site and approve our badges which is not very helpful since you're don't want to double badge.

avatar
TP Response
2mo
Thank you for taking the time to leave a review! Your feedback means a lot to us. Have an amazing day!
4.0
May 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Good service Friendly staff Nice environment

Cons

Some PC are not functioning

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TP Response
2mo
Hi there! For PC and connection issues, kindly inform your supervisor and site IT for prompt assistance. You can also reach out to our IT Helpdesk at https://support.tp.com/. Thank you.
5.0
May 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Handling claims concern and making sure the customer issue is resolved.

Cons

Making sure to provide customer satisfaction

avatar
TP Response
2mo
Thank you for taking the time to leave a review! Your feedback means a lot to us. Have an amazing day!
Viewing 163 - 165 of 17,390 Reviews

Glassdoor has 100,830 TP reviews submitted anonymously by TP employees. Read employee reviews and ratings on Glassdoor to decide if TP is right for you.