TP Customer Service (CSR) reviews

4.2

85% would recommend to a friend

(17,375 total reviews)

Jorge Amar

94% approve of CEO

79% positive business outlook

Customer Service (CSR) employees have rated TP with 4.2 out of 5 stars, based on 17,375 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

17K reviews
3.0
Dec 29, 2014
Recommend
CEO approval
Business Outlook

Pros

Fun work environment... good people

Cons

Lower pay, not much room for advancnent...not a career

avatar
TP Response
9y
Thank you for sharing your opinion. We always make sure to provide a positive environment to our employees while being given competitive income and plenty of opportunities for career progression. Would you please share your feedback with us at http://bit.ly/TPHR-form. We're sorry your expectations were not met while you were with us but we wish you all the best in your future endeavors.
5.0
Dec 18, 2014
Recommend
CEO approval
Business Outlook

Pros

great company, great, great, great

Cons

no real advancement, no, no, no, no

avatar
TP Response
8y
We appreciate your feedback and we aim to provide our employees a job wherein they get to grow, enjoy and feel fulfilled. All the best!
2.0
Dec 17, 2014
Recommend
CEO approval
Business Outlook

Pros

-co-workers easy to get along with -variety of shifts available -lots of overtime available -good trainers -fairly close knit atmosphere -free snacks and drinks

Cons

-widespread disorganization -lack of communication between client and management -lack of communication between management and agents -poor training curriculum -inconsistency in policy and work related information on a day to day basis -rapid change regarding work responsibilities, schedules, etc. -failure to pay many employees adequately and on time -imbalance in expectations and responsibilities between agents

avatar
TP Response
7y
We are sorry to hear that you felt that way. We are committed to providing an organized and professional work environment wherein employees are doing their job well while having fun. Hoping you can also share this with us via LET'S CONNECT help line at 800-664-9335 or email us at LetsConnect@teleperformance.com to investigate on the matter. Thank you.
Viewing 17260 - 17262 of 17,375 Reviews

Glassdoor has 100,729 TP reviews submitted anonymously by TP employees. Read employee reviews and ratings on Glassdoor to decide if TP is right for you.