Is TP a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at TP have rated their employer with 4.2 out of 5 stars in 17,375 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Customer Service (CSR) Jobs at TP now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at TP .

Does TP pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at TP with 4.0 out of 5 stars based on 17,375 anonymously submitted employee reviews. This is 7.2% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at TP.

What are the top reviewed jobs at TP?

Customer Service Representative (13873) , Customer Service Representative (CSR) (5147) , Customer Service Agent (2588) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1255) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (935) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (714) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 1977 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1812 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1808 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1498 reviews)); "Good environment is good." ((in 1266 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3788 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2478 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1524 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 386 reviews)); "Poor communication and understanding skills" ((in 281 reviews))

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TP

TP Customer Service (CSR) reviews

4.2

85% would recommend to a friend

(17,375 total reviews)

Jorge Amar

94% approve of CEO

79% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Culture & values

4.2

Career opportunities

4.1

Senior management

4.0

Work/Life balance

4.0

Compensation and benefits

Customer Service (CSR) employees have rated TP with 4.2 out of 5 stars, based on 17,375 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Reviews by job title

17K reviews

1.0

Jul 20, 2014

OK job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great work environment. Open door policy for management.

Cons

Most hires are young and inexperienced and at times can be immature.

1.0

Jul 17, 2014

I was made to do minimum wage 'sales with no commission' disguised as 'customer service'

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I'd say colleagues but they were in the habit of moving you apart if you didn't meet the very strict KPIs given. It's indoors?

Cons

Low wages, minimum breaks, unsociable hours and a disciplinary process that is very incredibly strict and appears designed to push people out - once you're on it, say for being 1 minute late off your break one too many times, it's extremely difficult to get off and you're barred from changing campaigns or applying for other positions. Team leaders were untrained and appeared unable to handle the influx of staff post-crash staff that were much more qualified than them. Then there was the incentive to sell - keep your job. That's right, no reward for meeting sales targets other than staying out of that slippery slope of a disciplinary process.

TP Response

Please share the details of your concern at http://bit.ly/TPHR-newform. Thank you!

5.0

Jul 17, 2014

Great work environment

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Comfortable place to work , HR department looks after employees health.

Cons

Push in results, Promotions are based more in friendship instead of measuring of achievements.

Viewing 17293 - 17295 of 17,375 Reviews

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OK job

I was made to do minimum wage 'sales with no commission' disguised as 'customer service'

Great work environment

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