Is TP a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at TP have rated their employer with 4.4 out of 5 stars in 4,678 Glassdoor reviews. This is an average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Customer Service Representative CSR Jobs at TP now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at TP .

Does TP pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at TP with 4.2 out of 5 stars based on 4,678 anonymously submitted employee reviews. This is 2.4% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at TP.

What are the top reviewed jobs at TP?

Customer Service Representative (13882) , Customer Service Representative (CSR) (5149) , Customer Service Agent (2590) , Analyst (1525) , Customer Service (1477) , Expert em Interação (1409) , Content Moderator (1263) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (937) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (716) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 1989 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1789 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1770 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1501 reviews)); "Good environment is good." ((in 1254 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3779 reviews)); "Power tripping Bad Management The manager is sucked Too many workload but it's out of my job responsibility." ((in 2480 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1517 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 368 reviews)); "Poor communication and lack of support" ((in 283 reviews))

TP Customer Service Representative CSR reviews

4.4

91% would recommend to a friend

(4,678 total reviews)

Jorge Amar

98% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Customer Service Representative (CSR) employees have rated TP with 4.4 out of 5 stars, based on 4,678 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

5K reviews

5.0

Oct 28, 2025

It has a great starting point for new BPO employees, noting the job stability and opportunities for internal growth.

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

The company provide great opportunities to their employee.

Cons

The work time is different from the standard work time in the Philippines.

TP Response

8mo

Thank you for your feedback. We appreciate you dropping by to provide your review. Have a great day ahead!

1.0

Oct 28, 2025

Not Worth the Stress/They Don't Care About You

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Work from home-bonus so you don't actually have to look at management

Cons

No work/life balance. They are good as long as you are killing yourself for them. As long as you are giving them 200%-no less, they are fine. This means, no family time, no time for your mental health. When life circumstances happen and you need to take time out for yourself, they abandon you and treat you like garbage. They will withhold your pay. My last day of work was October 1. I still have not received my final paycheck that should have came on October 22. They are telling me I have to wait until November 7 to receive it. Do not waste your time/energy on this job.

TP Response

8mo

Thank you for bringing this to our attention. We value your feedback and would like to discuss your concerns further. Please reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com.

5.0

Oct 28, 2025

N/A

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good for newbies their helping new agent to learn.

Cons

Since I am new with the company there is no any comment at the moment.

TP Response

8mo

Thank you for taking the time to leave a review! Your feedback means a lot to us. Have an amazing day!

Viewing 226 - 228 of 4,678 Reviews

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TP

TP Customer Service Representative CSR reviews

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Ratings by demographic groups

Reviews by job title

It has a great starting point for new BPO employees, noting the job stability and opportunities for internal growth.

Not Worth the Stress/They Don't Care About You

N/A

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