TP Senior Technical Support Advisor reviews

4.4

80% would recommend to a friend

(120 total reviews)

Jorge Amar

100% approve of CEO

78% positive business outlook

Senior Technical Support Advisor employees have rated TP with 4.4 out of 5 stars, based on 120 company reviews on Glassdoor. This indicates that most Senior Technical Support Advisor professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Senior Technical Support Advisor professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

120 reviews
4.0
Mar 8, 2019

Advisor

Recommend
CEO approval
Business Outlook

Pros

Nice building, friendly staff

Cons

Don’t really have anything I guess my problems were my circumstances

avatar
TP Response
7y
Thank you for sharing your opinion. We are committed to making our employees feel that they are treated well and cared for while enjoying their work and the company of their coworkers. Wishing you all the best!
1.0
Jan 31, 2019

Hmmmm...

Recommend
CEO approval
Business Outlook

Pros

Most of the people you meet at the front line are brilliant. Make the shift go in and the work just about bearable

Cons

Where do you start. Training is minimal- it’s a case of get you on the phones as quickly as possible - forgetting people learn at different speeds. The way some senior management ( ACCM) feel that they can talk to you is appalling- but nothing will get done because they are in that position. Lack or knowledge is abysmal- is anyone in the place ACAS trained? Processes aren’t followed at all. Duty of care can’t be in the teleperformance handbook!

avatar
TP Response
7y
Your review is very alarming and thank you for bringing this to our attention. We would like to know more details about this incident. Kindly share this with us via http://bit.ly/TPHR-newform so that we can conduct an investigation. Thank you.
2.0
Jan 9, 2019

Advisor

Recommend
CEO approval
Business Outlook

Pros

Good training and supportive team leaders

Cons

Lack of culture and crazy rostering

avatar
TP Response
7y
Thank you for bringing this to our attention. We see to it employees are treated equally and feel valued. Kindly share your feedback with us at http://bit.ly/TPHR-form. By sharing it, you are helping us ensure issues are properly addressed and proper actions are taken.
Viewing 106 - 108 of 120 Reviews

Glassdoor has 100,830 TP reviews submitted anonymously by TP employees. Read employee reviews and ratings on Glassdoor to decide if TP is right for you.