TP Senior Technical Support Associate reviews

Managers and supervisors were often promoted for the wrong reasons, such as conforming to horrid QA standards or kissing ass. You would imagine someone who works to change or improve systems would get noticed but this isn't the case.

The High volume of calls. Problems don't stop and the calls don't stop either. Dealing with irate and irrational people outside of the workforce causes enough stress even when you have the option to leave but having to withstand these attitudes on the phone while trying to help customers is an entirely band new level of tolerance to be gained. The work hours are also not the usual 9-5 Mon. - Fri. but rather 3 day 12 hour shifts on either side of the week. Scheduling which for the most part unless can be worked out for you is done by the luck of draw. Upper management is virtually untraceable and hard to find. Instead you will most interact with team leader's of the subset group you and fellow employees will enter to handle the incoming issue calls. These team leaders may or may not be great people but their salaries depend on the success or failures of their units so prepare to be pushed to the limit.