Is TP a good company to work for as a Tech Support?

Tech Support professionals working at TP have rated their employer with 3.8 out of 5 stars in 93 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Tech Support Jobs at TP now and start preparing for your job interview by browsing frequently asked Tech Support interview questions at TP .

Does TP pay Tech Support employees well?

Tech Support professionals rate their compensation and benefits at TP with 4.0 out of 5 stars based on 93 anonymously submitted employee reviews. This is 7.2% worse than the company average rating for salary and benefits. Find out more about Tech Support salaries and benefits at TP .

How happy are Tech Support professionals working at TP?

61% of Tech Support employees at TP would recommend their employer to a friend. This rating has decreased by 21% in the past 12 months. Tech Support professionals have also rated TP with a 2.8 rating for work-life-balance, 4.8 rating for diversity and inclusion, 4.7 rating for culture and values and 4.0 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13828) , Customer Service Representative (CSR) (5127) , Customer Service Agent (2575) , Analyst (1525) , Customer Service (1470) , Expert em Interação (1402) , Content Moderator (1235) , Supervisor (1105) , Call Center Agent (1067) , Customer Service Associate (929) , Agent (894) , Team Leader (812) , Executive (777) , Operations Customer Expert 1 (692) , CSA - Customer Service Associate (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 1987 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1790 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1768 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1452 reviews)); "Since I am working in BPO's I found this company is amazing in and the work culture is good." ((in 1243 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary for tenured agents is low and their annual salary increase is also low." ((in 3764 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2435 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1523 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 382 reviews)); "Poor communication and understanding skills" ((in 286 reviews))

TP Tech Support reviews

3.8

61% would recommend to a friend

(93 total reviews)

Jorge Amar

Not enough data to show CEO approval

57% positive business outlook

Ratings by category

4.8

Diversity & inclusion

4.7

Culture & values

4.3

Senior management

4.0

Compensation and benefits

4.0

Career opportunities

2.8

Work/Life balance

Support Tech employees have rated TP with 3.8 out of 5 stars, based on 93 company reviews on Glassdoor. This indicates that most Support Tech professionals have a good working experience there. TP is rated in line with the average (within 1 standard deviation) by Support Tech professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

93 reviews

1.0

Aug 20, 2017

my story at teleperformance Gurgaon

Tech support

Recommend

CEO approval

Business Outlook

Pros

there are pros but it won't work if you are not working here.

Cons

this is the most disgusting company i had worked for . I got selected for ADOBE process.They select a batch of 15-20people and after working for them for ten days, they take a free speech or any session which they not mention anywhere and in that they fire 8-10peoples and they dont mention not any criteria by which rest are selected who not speak one or two lines and they fire you and after that employee care team will say you to write resignation letter in which you have to mention that you are resigning with your personal reasons and you know about deductions made by the company (i.e.if you resign from company before six months than you have to give 7thousand rupees to company), this is my experience with teleperformance Gurgaon . There are some of my friends who left much better companies continuously for 2years they left jobless,i never forget my friend's tears who are living alone and yes one of my friend especially shifted from Faridabad to Gurgaon for teleperformance only as Faridabad is not hiring zone for them,i never ever recommend any one for this.

TP Response

7y

Your review is very alarming. We hope you can share more about your experience via http://bit.ly/TPHR-Form so that we can fully address the issue. Thank you.

3.0

Jul 17, 2017

Pay was good but It was a very racist environment!

Tech support

Recommend

CEO approval

Business Outlook

Pros

$$$ in the MacGraw Hill Account.

Cons

Very Racist Environment BUT I made good money!

TP Response

8y

We champion diversity and equality in our workplace, and we absolutely do not discriminate in terms of race or their status in society. We are committed to providing our employees a positive environment wherein they are treated well and compensated properly. Rest assured, we'll make sure to conduct an investigation to avoid similar instances from happening again. Thank you.

3.0

Jun 28, 2017

The best way to describe my experience is "short" I was told I had a permanent position & did not

Tech support

Recommend

CEO approval

Business Outlook

Pros

- paid training - vto - set schedule & hours were basically guaranteed - some trainers are really nice - great starting pay for (work from home) - help with some needed equipment

Cons

I work there maybe 5 months & all of a sudden the campaign I was doing shut down , we got maybe a 3 week notice and the campaign that was offered to us to replace our job was hard to get so it was basically okay u have a job !! .. few months okay now you don't They also have some foreign trainers & some of them are really rude but I can say if you let someone higher than them know about the rudeness it is corrected

TP Response

8y

We appreciate your candid review and thank you for bringing this to our attention. We are committed to catering to our employees needs, providing them a stable career and ensuring they are working in a positive environment. Please share your feedback with us at http://bit.ly/TPHR-form. By sharing your feedback, you are helping us ensure issues are properly addressed and this type of situation will never happen again. Thank you.

Viewing 76 - 78 of 93 Reviews

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my story at teleperformance Gurgaon

Pay was good but It was a very racist environment!

The best way to describe my experience is "short" I was told I had a permanent position & did not

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