Is TP a good company to work for as a TSR Support?

TSR Support professionals working at TP have rated their employer with 4.2 out of 5 stars in 170 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open TSR Support Jobs at TP now and start preparing for your job interview by browsing frequently asked TSR Support interview questions at TP .

Does TP pay TSR Support employees well?

TSR Support professionals rate their compensation and benefits at TP with 4.2 out of 5 stars based on 170 anonymously submitted employee reviews. This is 2.4% worse than the company average rating for salary and benefits. Find out more about TSR Support salaries at TP.

How happy are TSR Support professionals working at TP?

95% of TSR Support employees at TP would recommend their employer to a friend. This rating has increased by 1% in the past 12 months. TSR Support professionals have also rated TP with a 4.5 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.5 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13878) , Customer Service Representative (CSR) (5149) , Customer Service Agent (2589) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1256) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (937) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (716) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 1998 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1808 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1782 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1518 reviews)); "Good environment is good." ((in 1274 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3813 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2458 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1504 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 377 reviews)); "Poor communication and dropping classes with little notice" ((in 289 reviews))

TP TSR Support reviews

4.2

95% would recommend to a friend

(170 total reviews)

Jorge Amar

Not enough data to show CEO approval

83% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (170 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

TSR Support employees have rated TP with 4.2 out of 5 stars, based on 170 company reviews on Glassdoor. This indicates that most TSR Support professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by TSR Support professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

170 reviews

3.0

Apr 10, 2018

Pros/Cons

Tsr

Recommend

CEO approval

Business Outlook

Pros

Salary, Work environment, Benefits, Management, Colleagues

Cons

Colleagues, Job opportunities, Security, Management, Work/Life balance

TP Response

7y

We appreciate your time in sharing your review. We see to it that we provide employees a work and life balance. Best regards!

4.0

Aug 25, 2016

Good Call Center job

Tsr

Recommend

CEO approval

Business Outlook

Pros

Competitive pay and incentives, good training, fast paced on the job. Team leaders caring, want to help you succeed. Breaks and benefits. Team efforts and updates.

Cons

Stringent quality control and reviews, attendance. WAH positions not widely available or efficient. Performance and numbers prime emphasis. Pay increase depends on upsell or absence of quality review downgrades. Full time hours require long 4.5 day schedules.

TP Response

9y

Thank you for the great review. We always make sure to provide the proper training, compensation, and benefits to our employees while making sure they are able to openly communicate with management.

3.0

Mar 17, 2016

Unfair Basis for Rating Employees

Tsr

Recommend

CEO approval

Business Outlook

Pros

It is a stable company. They have Fortune 500 accounts. Facilities are one of the best in the industry. Support staff are supportive of your needs i.e., salary processing, etc.

Cons

They retain you based on unfair rating by customers. My wave-mates did not even get any CSAT Score, not their fault but they were still terminated. I know that this is an account issue but still makes one feel really bad.

TP Response

10y

Thank you for your review! Your opinion is very important to us. Please feel free to share with us your ideas and concerns about Teleperformance by filling out our Human Resources inquiry at http://goo.gl/QXXOAh. Best regards!

Viewing 166 - 168 of 170 Reviews

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TP TSR Support reviews

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Good Call Center job

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