HR acts with impunity, when they don't feel like doing paperwork they just don't. I've been told that my group benefits can't be put through, and have been given no reason why. I've literally never worked for a company that refused to let you sign up for the group benefits plan. Honestly, it feels like once people get promoted into a role, it doesn't matter how bad they are, they're safe in that role because nobody wants to do the work to get rid of them and put in somebody who knows how to do their job. Some people are really good and when you work with them on something you need, it's like "Wow that's a really well-run team!" But the next moment if you need something from a different department the answer is just no, even for things that you had no idea could 'not work' at a company. The pay isn't awful, but it's not amazing. But if you ever 'need' basically anything... assume you won't get it. I can't stress just how much when you work here you're a number, it doesn't matter if you're actually good at your job. Once you're hired, you're just a body on the phone. You can't see anybody, you can't talk to anybody face to face. You're just alone. It's a fine temporary job, and working from home certainly has its benefits. But things you take for granted at a place where you can actually get to know your boss, and get a sense that somebody gives any concern at all for you... you won't find that. There's also straight-up pay theft.