Is TP a good company to work for as a Tech Support Agent?

Tech Support Agent professionals working at TP have rated their employer with 3.9 out of 5 stars in 245 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Tech Support Agent Jobs at TP now and start preparing for your job interview by browsing frequently asked Tech Support Agent interview questions at TP .

Does TP pay Tech Support Agent employees well?

Tech Support Agent professionals rate their compensation and benefits at TP with 3.9 out of 5 stars based on 245 anonymously submitted employee reviews. This is 9.8% worse than the company average rating for salary and benefits. Find out more about Tech Support Agent salaries at TP.

How happy are Tech Support Agent professionals working at TP?

63% of Tech Support Agent employees at TP would recommend their employer to a friend. This rating has decreased by 11% in the past 12 months. Tech Support Agent professionals have also rated TP with a 3.4 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.5 rating for culture and values and 4.0 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13873) , Customer Service Representative (CSR) (5146) , Customer Service Agent (2588) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1255) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (935) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (714) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 1977 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1812 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1808 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1498 reviews)); "Good environment is good." ((in 1266 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3788 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2478 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1524 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 386 reviews)); "Poor communication and understanding skills" ((in 281 reviews))

TP Tech Support Agent reviews

3.9

63% would recommend to a friend

(245 total reviews)

Jorge Amar

Not enough data to show CEO approval

66% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (245 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Tech Support Agent employees have rated TP with 3.9 out of 5 stars, based on 245 company reviews on Glassdoor. This indicates that most Tech Support Agent professionals have a good working experience there. TP is rated in line with the average (within 1 standard deviation) by Tech Support Agent professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

245 reviews

4.0

Nov 13, 2021

Good company to work for.

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

Multinational corp environment Personality development Good cafe Cab service Na

Cons

Hectic schedule Rotational shift ins Week off are irregular Na None

TP Response

4y

Kindly visit http://bit.ly/TPHR-newform if you have additional feedback. Thank you!

5.0

Oct 25, 2021

great company

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

supportive mentors, managers and supervisors

Cons

none that i can think of

TP Response

4y

We appreciate your review. Thank you!

3.0

Oct 13, 2021

Over all a good job

Tech support

Recommend

CEO approval

Business Outlook

Pros

Good pay. Work from home My team is amazing, nice, and helpful Got to pick from a few different shifts Over time when you want it

Cons

Lunch break is 30 min what is fine but I know other areas same company that get two 15 min and an hour for lunch. It’s a phone service so your gonna have some calls you don’t want to deal with cause they are swearing.

TP Response

4y

Thank you for bringing this issue to our attention. We’re sorry you had a bad experience and we want to do better. Please call us at 1-800-994-9335 or email us at LetsConnect@Teleperformance.com with additional feedback so we can further assist you.

Viewing 130 - 132 of 245 Reviews

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