Is TP a good company to work for as a Tech Support Agent?

Tech Support Agent professionals working at TP have rated their employer with 3.9 out of 5 stars in 245 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Tech Support Agent Jobs at TP now and start preparing for your job interview by browsing frequently asked Tech Support Agent interview questions at TP .

Does TP pay Tech Support Agent employees well?

Tech Support Agent professionals rate their compensation and benefits at TP with 3.9 out of 5 stars based on 245 anonymously submitted employee reviews. This is 9.8% worse than the company average rating for salary and benefits. Find out more about Tech Support Agent salaries at TP.

How happy are Tech Support Agent professionals working at TP?

63% of Tech Support Agent employees at TP would recommend their employer to a friend. This rating has decreased by 11% in the past 12 months. Tech Support Agent professionals have also rated TP with a 3.4 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.5 rating for culture and values and 4.0 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13863) , Customer Service Representative (CSR) (5145) , Customer Service Agent (2588) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1408) , Content Moderator (1241) , Supervisor (1108) , Call Center Agent (1070) , Customer Service Associate (935) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (709) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 1993 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1825 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1792 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1528 reviews)); "Good environment and good place to work" ((in 1274 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3788 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2473 reviews)); "Pay is low and will not increase unless you get promoted which is very likely." ((in 1521 reviews)); "Bad managment and supervisor." ((in 506 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 363 reviews))

TP Tech Support Agent reviews

3.9

63% would recommend to a friend

(245 total reviews)

Jorge Amar

Not enough data to show CEO approval

66% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (245 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Tech Support Agent employees have rated TP with 3.9 out of 5 stars, based on 245 company reviews on Glassdoor. This indicates that most Tech Support Agent professionals have a good working experience there. TP is rated in line with the average (within 1 standard deviation) by Tech Support Agent professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

245 reviews

2.0

Aug 24, 2018

It’s ok

Tech support

Recommend

CEO approval

Business Outlook

Pros

Competitive pay in the floor

Cons

No room for growth

TP Response

7y

Thank you for sharing your feedback. We see to it that we provide employees plenty of opportunities for career growth. We would like to recommend that you in visit your local HR for promotion policy. All the best!

4.0

Aug 21, 2018

Good

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

Good support team friendly management staff good admin salary fair enough

Cons

none for now I don't have any complaints

TP Response

7y

Thank you for your candid and positive review. We aim to provide such working experience to our employees and we are glad to know that we met your expectations.

1.0

Jul 11, 2018

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

I am in training and it is going GREAT!

Cons

The payroll department sucks. I was suppose to receive my check last week. The lady from payroll (China) stated it would take five to seven days for a paper check. Because my direct deposit was not saved for this pay period. Still today I do not have my check and now China will not answer her phone.

TP Response

7y

Thank you for bringing this to our attention. We see to it employees are treated properly and equally while given management support, competitive income and great incentives. Please share this with us via LET'S CONNECT help line at 800-664-9335 or email us at LetsConnect@teleperformance.com for investigation.

Viewing 193 - 195 of 245 Reviews

Jobs at TP

Customer Care Representative

Customer Engagement Specialist - Work from Home

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Social Media Chat Support Representative - Onsite

Social Media Chat Support Representative - Onsite

Customer Service Representative - Onsite

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