Is TP a good company to work for as a Tech Support Representative?

Tech Support Representative professionals working at TP have rated their employer with 3.6 out of 5 stars in 130 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Tech Support Representative Jobs at TP now and start preparing for your job interview by browsing frequently asked Tech Support Representative interview questions at TP .

Does TP pay Tech Support Representative employees well?

Tech Support Representative professionals rate their compensation and benefits at TP with 3.4 out of 5 stars based on 130 anonymously submitted employee reviews. This is 23.4% worse than the company average rating for salary and benefits. Find out more about Tech Support Representative salaries and benefits at TP .

How happy are Tech Support Representative professionals working at TP?

67% of Tech Support Representative employees at TP would recommend their employer to a friend. This rating has increased by 3% in the past 12 months. Tech Support Representative professionals have also rated TP with a 3.1 rating for work-life-balance, 4.1 rating for diversity and inclusion, 4.1 rating for culture and values and 3.8 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13820) , Customer Service Representative (CSR) (5124) , Customer Service Agent (2572) , Analyst (1525) , Customer Service (1467) , Expert em Interação (1401) , Content Moderator (1234) , Supervisor (1104) , Call Center Agent (1067) , Customer Service Associate (928) , Agent (894) , Team Leader (811) , Executive (776) , Operations Customer Expert 1 (691) , CSA - Customer Service Associate (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 2005 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1801 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1761 reviews)); "I am a more confident person having left the job and most of the training was good." ((in 1484 reviews)); "Good environment is good." ((in 1269 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3804 reviews)); "Power tripping Bad Management The manager is sucked Too many workload but it's out of my job responsibility." ((in 2458 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1517 reviews)); "Bad managment and supervisor." ((in 507 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 387 reviews))

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TP Tech Support Representative reviews

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3.6

67% would recommend to a friend

(130 total reviews)

Jorge Amar

Not enough data to show CEO approval

65% positive business outlook

Ratings by category

4.1

Culture & values

4.1

Diversity & inclusion

3.8

Career opportunities

3.4

Senior management

3.4

Compensation and benefits

3.1

Work/Life balance

Tech Support Representative employees have rated TP with 3.6 out of 5 stars, based on 130 company reviews on Glassdoor. This indicates that most Tech Support Representative professionals have a good working experience there. TP is rated in line with the average (within 1 standard deviation) by Tech Support Representative professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

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Parent or family caregiver

Veteran status

Reviews by job title

130 reviews

3.0

Mar 2, 2023

Directv

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

Good pay for starting agents, good working environment, perfect location if you leave in Bulacan area and nearby cities like north Caloocan, very accessible as you don't have to walk far to commute, easy access to the biggest mall in the galaxy.

Cons

acct is not that easy and unpredictable in terms of metrics as it keeps on changing causing for high turnover of agents, not much perks when it comes to free drinks but you'll get, at least, 3-in-1 coffee instead of the usual brewed coffee.

TP Response

Hi there! Thank you for stopping by and leaving a review.

5.0

Feb 23, 2023

very good

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

a nice place to work

Cons

i have nothing to say about this

TP Response

Glad to know that! Thank you for sharing your positive feedback! Have a nice day!

1.0

Jan 26, 2023

Hiring process is cold system is poorly designed

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

None, they sent me a dead link that doesn't work, but my question is why is a tech support company of that size building its website with a page builder. The fonts, the colors of the website just all poorly designed. Don't even view source and look at the code, you will have a heart attack its so bad.

Cons

The website is poorly designed, and the communication links don't work, They sent an assessment, and it doesn't work in opera, chrome over Firefox and there are no instructions on which browser it would work best in. I did get logged in at one point but their system is so slow at checking my system it timed out over four hours, that is on their system not mine and it's not my internet I have gigabyte service, so I can have 500 windows open and watch six videos at once. Mind you I have a Four a thousand dollar system that 5.0 ghz 64gb of ram and over 6tb of hard drive space dual 4k monitors and a 8gb graphics card - i-9 quad-core I also have a MacBook Pro bought in 2020 and a laptop and an additional computer with similar specs none of which could log in. Maybe they should use belarc it's free, and maybe they should find someone who knows how to build web applications that actually work.

TP Response

Thank you for your review. Please share the details of your concern at http://bit.ly/TPHR-newform

Viewing 37 - 39 of 130 Reviews

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Directv

very good

Hiring process is cold system is poorly designed

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