Is TP a good company to work for as a Tech Support Representative?

Tech Support Representative professionals working at TP have rated their employer with 3.6 out of 5 stars in 130 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Tech Support Representative Jobs at TP now and start preparing for your job interview by browsing frequently asked Tech Support Representative interview questions at TP .

Does TP pay Tech Support Representative employees well?

Tech Support Representative professionals rate their compensation and benefits at TP with 3.4 out of 5 stars based on 130 anonymously submitted employee reviews. This is 23.4% worse than the company average rating for salary and benefits. Find out more about Tech Support Representative salaries and benefits at TP .

How happy are Tech Support Representative professionals working at TP?

67% of Tech Support Representative employees at TP would recommend their employer to a friend. This rating has increased by 3% in the past 12 months. Tech Support Representative professionals have also rated TP with a 3.1 rating for work-life-balance, 4.1 rating for diversity and inclusion, 4.1 rating for culture and values and 3.8 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13828) , Customer Service Representative (CSR) (5127) , Customer Service Agent (2575) , Analyst (1525) , Customer Service (1470) , Expert em Interação (1402) , Content Moderator (1235) , Supervisor (1105) , Call Center Agent (1067) , Customer Service Associate (929) , Agent (894) , Team Leader (812) , Executive (777) , Operations Customer Expert 1 (692) , CSA - Customer Service Associate (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 1987 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1790 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1768 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1452 reviews)); "Since I am working in BPO's I found this company is amazing in and the work culture is good." ((in 1243 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary for tenured agents is low and their annual salary increase is also low." ((in 3764 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2435 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1523 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 382 reviews)); "Poor communication and understanding skills" ((in 286 reviews))

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TP

TP Tech Support Representative reviews

3.6

67% would recommend to a friend

(130 total reviews)

Jorge Amar

Not enough data to show CEO approval

65% positive business outlook

Ratings by category

4.1

Culture & values

4.1

Diversity & inclusion

3.8

Career opportunities

3.4

Senior management

3.4

Compensation and benefits

3.1

Work/Life balance

Tech Support Representative employees have rated TP with 3.6 out of 5 stars, based on 130 company reviews on Glassdoor. This indicates that most Tech Support Representative professionals have a good working experience there. TP is rated in line with the average (within 1 standard deviation) by Tech Support Representative professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

130 reviews

5.0

Sep 5, 2018

Amazing place to work

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

I worked at the Sandy location for a year. Loved the culture and they were willing to work with my school schedule.

Cons

The calls were tough at times but the family environment made up for it.

TP Response

Thank you for your lovely review and letting us know how we are doing. It's great to have balance with your work and school life. All the best!

4.0

Aug 21, 2018

Good

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

Good support team friendly management staff good admin salary fair enough

Cons

none for now I don't have any complaints

TP Response

Thank you for your candid and positive review. We aim to provide such working experience to our employees and we are glad to know that we met your expectations.

1.0

Jul 11, 2018

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

I am in training and it is going GREAT!

Cons

The payroll department sucks. I was suppose to receive my check last week. The lady from payroll (China) stated it would take five to seven days for a paper check. Because my direct deposit was not saved for this pay period. Still today I do not have my check and now China will not answer her phone.

TP Response

Thank you for bringing this to our attention. We see to it employees are treated properly and equally while given management support, competitive income and great incentives. Please share this with us via LET'S CONNECT help line at 800-664-9335 or email us at LetsConnect@teleperformance.com for investigation.

Viewing 100 - 102 of 130 Reviews

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