TP Technical Customer Support Advisor reviews

4.1

77% would recommend to a friend

(318 total reviews)

Jorge Amar

100% approve of CEO

72% positive business outlook

Technical Customer Support Advisor employees have rated TP with 4.1 out of 5 stars, based on 318 company reviews on Glassdoor. This indicates that most Technical Customer Support Advisor professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Technical Customer Support Advisor professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

318 reviews
2.0
Dec 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Advisor are taught how to speak to people in a respectful manner under any circumstance. A high volume of calls helps to strengthen resolve, and some Team Leaders get involved frequently.

Cons

Having a family is hard to balance working every holiday Incentives can seem out of reach. Communication and flow can get confusing due to constant software modifications. Management over Senior Team leaders can be intimidating.

avatar
TP Response
1y
We care deeply about our people and apologize for not meeting your expectations. We would like to connect with you to discuss what can be done and make sure this doesn’t happen again. Please call us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com so we can work with you to resolve this issue as quickly as possible. Thank you for your feedback!
3.0
Dec 12, 2024

GM Sales Rep

Recommend
CEO approval
Business Outlook

Pros

Working from home Always overtime available Sales incentives Overtime incentives You can pick how much OT you want to work and when

Cons

You can lose your sales incentives even when working hard all month to meet the goals Changing workload that negatively impacts your sales Base pay should be higher, especially if you don't meet your sales goals for the month Not a lot of paid time off available

5.0
Dec 12, 2024

GM Rewards Offline

Recommend
CEO approval
Business Outlook

Pros

work from home, benefits, monthly incentives

Cons

lost my 16 years of tenure and vacation time, now I'm considered a 2-4 year employee

avatar
TP Response
1y
Thank you so much for your kind words. We appreciate you taking the time to share your experience with us!
Viewing 52 - 54 of 318 Reviews

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