Is TP a good company to work for as a Technical Customer Support Advisor?

Technical Customer Support Advisor professionals working at TP have rated their employer with 4.1 out of 5 stars in 318 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Technical Customer Support Advisor Jobs at TP now and start preparing for your job interview by browsing frequently asked Technical Customer Support Advisor interview questions at TP .

Does TP pay Technical Customer Support Advisor employees well?

Technical Customer Support Advisor professionals rate their compensation and benefits at TP with 3.9 out of 5 stars based on 318 anonymously submitted employee reviews. This is 9.8% worse than the company average rating for salary and benefits. Find out more about Technical Customer Support Advisor salaries at TP.

What are the top reviewed jobs at TP?

Customer Service Representative (13873) , Customer Service Representative (CSR) (5147) , Customer Service Agent (2588) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1255) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (935) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (715) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 1977 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1812 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1808 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1498 reviews)); "Good environment is good." ((in 1266 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3788 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2478 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1524 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 386 reviews)); "Poor communication and understanding skills" ((in 281 reviews))

TP Technical Customer Support Advisor reviews

4.1

77% would recommend to a friend

(318 total reviews)

Jorge Amar

100% approve of CEO

72% positive business outlook

Ratings by demographic groups

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Technical Customer Support Advisor employees have rated TP with 4.1 out of 5 stars, based on 318 company reviews on Glassdoor. This indicates that most Technical Customer Support Advisor professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Technical Customer Support Advisor professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

318 reviews

1.0

May 11, 2026

poor training and no support. Terrible

Customer advisor

Recommend

CEO approval

Business Outlook

Pros

Not apart from being home

Cons

Wow where to start! "Training" was PowerPoint's on teams. Literally thrown in the deep end after listening to 2 calls. No help from management. Asked for extra training (got told "you'll be fine!" Constantly getting mithered to get back to calls. Had to log on 20 mins unpaid before shifts to open up all programmes. Absolutely shocking. Resigned on payday. Kept getting told off zendesk to use KB. Not very helpful when i didnt know what i was looking for! Told to get out of meetings etc to go for break. (1hr 15mins afywr I started on a 9 hour shift is terrible!) (Student loans)

TP Response

1mo

Thank you for taking the time to review TP, we appreciate your feedback.

5.0

May 11, 2026

Helpful and supportive team

Customer advisor

Recommend

CEO approval

Business Outlook

Pros

Colleagues are cooperative and help resolve issues quickly, creating a positive and supportive work environment consistently.

Cons

Busy working hours may increase workload and stress levels

5.0

Apr 14, 2026

Buenos líderes, pero salario y carga laboral son problemas

Advisor

Recommend

CEO approval

Business Outlook

Pros

Líderes/ bienestar / inclusión/ diversidad / lugar

Cons

Salario / horarios / carga laboral

TP Response

2mo

👋🏻 Hola, gracias por tu comentario, lo tendremos en cuenta. ✍🏻 Mejoramos cada día para seguir siendo una de las 5 mejores empresas para trabajar en el Latinoamérica por Great Place To Work. 😎🔝 ¡Saludos! #MadeForMore

Viewing 4 - 6 of 318 Reviews

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TP Technical Customer Support Advisor reviews

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Reviews by job title

poor training and no support. Terrible

Helpful and supportive team

Buenos líderes, pero salario y carga laboral son problemas

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