TP Technical Support Representative reviews

Call center environment, back to back calls

Change your managers often, conditioned to act, speak, think and assess issues in a timely manner, need to be perfect and empathetic for customer service, must get positive surveys always even if the calls are not recorded to be monitored, still get disciplined by managers even though you followed all the rules, conditions and instructions to assist customers but didn’t get enough surveys or bad surveys because customer wasn’t happy with the rules or policy you followed, can get fired easily and quickly, don’t always accept PTO requests or time off requests, has a percentage that must be above 80% of attendance meaning you can’t call out often or at all, no sick time of leave offered, managers aren’t as honest and give you the run around on information, depending on shift, you have to wait till someone give the green light to go home even though your shift has ended or if shift ended but get a caller you still have to take call and then go home, lastly depending on campaign you in, for tech advisors you have to solve the customer’s issue in no more than 15 minutes max meaning to resolve issue and give customer service while being yelled at, not given enough information by cr or customer doesn’t understand and you have to explain it to them a couple of times or get “coached” for taking a call too long