Does TP pay their employees well?

According to anonymously submitted Glassdoor reviews, TP employees rate their compensation and benefits as 4.3 out of 5. Find out more about salaries and benefits at TP. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at TP?

89% of TP employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TP 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13873) , Customer Service Representative (CSR) (5147) , Customer Service Agent (2588) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1255) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (935) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (715) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 1977 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1812 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1808 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1498 reviews)); "Good environment is good." ((in 1266 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3788 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2478 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1524 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 386 reviews)); "Poor communication and understanding skills" ((in 281 reviews))

What are employees saying about TP layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TP layoffs and their outlook for job security at TP in 2026.

TP "training" Reviews

5.0

May 31, 2026

Comprehensive Training Support

Executive

Recommend

CEO approval

Business Outlook

Pros

New employees receive detailed training before handling customer requests independently.

Cons

Understanding multiple applications initially takes time.

5.0

May 30, 2026

Friendly environment with some training room issues

Operation customer expert i

Recommend

CEO approval

Business Outlook

Pros

Friendly environment and good oppurtunity.

Cons

Some of the pc and mouse in the training room is defective.

TP Response

3w

Hi there! For PC and connection issues, kindly inform your supervisor and site IT for prompt assistance. You can also reach out to our IT Helpdesk at https://support.tp.com/. Thank you.

5.0

May 30, 2026

Great Learning Experience in Customer Service seasons

Call center agent

Recommend

CEO approval

Business Outlook

Pros

Supportive team environment, good training programs, and opportunities to improve communication and customer service skills.

Cons

High call volume during peak seasons, stressful situations with customer complaints, and rotating work schedules.

TP Response

3w

Thank you for taking the time to leave a review! Your feedback means a lot to us. Have an amazing day!

5.0

May 28, 2026

Good quality service and training programs offered

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good quality service and training programs.

Cons

I don't have nothing to say.

4.0

May 29, 2026

Friendly training team, but recruiting needs improvement

Operations customer expert i

Recommend

CEO approval

Business Outlook

Pros

Training Specialists and the Security team on the Training & Operations area are friendly, although strictly following company protocols they approach and communicate employees properly.

Cons

The Recruiting team and its assigned Security personnel could improve on some areas.

TP Response

1mo

Thank you for taking the time to leave a review! Your feedback means a lot to us. Have an amazing day!

4.0

May 29, 2026

Average

Chat support representative

Recommend

CEO approval

Business Outlook

Pros

Flexibility Paid training Good work environment

Cons

Salary Management Bad bonuses Metric targets

TP Response

1w

👋🏻 Hi, thanks for your comment, we will take it into consideration. ✍🏻 We are improving every day to remain one of the top 5 companies to work for in Latin America by Great Place To Work. 😎🔝 Greetings! #MadeForMore

5.0

May 29, 2026

Supportive team and strong onboarding, but learning curve exists

Costumer service

Recommend

CEO approval

Business Outlook

Pros

Welcoming and supportive team members. Well-structured onboarding and training process. Positive and collaborative work environment. Helpful managers who are available for guidance. Opportunities to learn and develop new skills.

Cons

Still learning company processes and systems, which can take time. Some procedures can feel overwhelming at first due to the amount of new information. It may take time to build familiarity with different teams and workflows.

TP Response

1mo

Thank you for taking the time to leave a review! Your feedback means a lot to us. Have an amazing day!

TP

TP reviews about "training"

Company ratings over time

Ratings by demographic groups

Reviews by job title

Comprehensive Training Support

Friendly environment with some training room issues

Great Learning Experience in Customer Service seasons

Good quality service and training programs offered

Friendly training team, but recruiting needs improvement

Average

Supportive team and strong onboarding, but learning curve exists

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