Is TeKnowledge a good company to work for as a Software Support Engineer?

Software Support Engineer professionals working at TeKnowledge have rated their employer with 3.8 out of 5 stars in 52 Glassdoor reviews. This is a lower than average score with the overall rating of TeKnowledge employees being 3.9 out of 5 stars. Search open Software Support Engineer Jobs at TeKnowledge now and start preparing for your job interview by browsing frequently asked Software Support Engineer interview questions at TeKnowledge .

Does TeKnowledge pay Software Support Engineer employees well?

Software Support Engineer professionals rate their compensation and benefits at TeKnowledge with 3.3 out of 5 stars based on 52 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Software Support Engineer salaries and benefits at TeKnowledge .

What are the top reviewed jobs at TeKnowledge?

Technical Support Engineer (1473) , Team Manager (133) , Technical Support Engineer II (119) , Technical Lead (99) , CSAM - Customer Success Account Manager (69) , Software Support Engineer (56) , Technical Support Advocate (53) , Operations Manager (50) , Critical Situation Manager (47) , Support Engineer (47) , Technical Support (41) , Tech Support Engineer (40) , Software Engineer (38) , CSAM Support Representative (37) , Manager (37)

What are the pros of working at TeKnowledge according to real employee reviews?

"Work environment is good and healthy" ((in 116 reviews)); "Good working environment and very supporting" ((in 108 reviews)); "Their great culture and values are seen on a daily basis and I feel happy being part of this company." ((in 107 reviews)); "Also the people are great and always willing to help" ((in 103 reviews)); "A good place to learn and grow as long as you set you mind at it and put yourself out there." ((in 90 reviews))

What are the cons of working at TeKnowledge according to real employee reviews?

"Low salaries (sometimes you even get the same salary as other people with lower job positions)" ((in 451 reviews)); "Low pay and no substantial increments" ((in 226 reviews)); "Due to the poor management the moral of most of the employees is very low." ((in 175 reviews)); "There is no Work Life Balance as one has to wake very early in the morning and get hom at night." ((in 110 reviews)); "No benefits and complicated metrics." ((in 73 reviews))

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TeKnowledge

TeKnowledge Software Support Engineer reviews

3.8

97% would recommend to a friend

(52 total reviews)

Aileen Allkins

100% approve of CEO

93% positive business outlook

Ratings by category

4.2

Culture & values

4.2

Diversity & inclusion

3.9

Career opportunities

3.8

Work/Life balance

3.8

Senior management

3.3

Compensation and benefits

Software Support Engineer employees have rated TeKnowledge with 3.8 out of 5 stars, based on 52 company reviews on Glassdoor. This indicates that most Software Support Engineer professionals have a good working experience there. TeKnowledge is rated in line with the average (within 1 standard deviation) by Software Support Engineer professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

52 reviews

2.0

Nov 12, 2019

Not the greatest company, but good enough to start building your CV

Software support engineer

Recommend

CEO approval

Business Outlook

Pros

If you get a cool manager you can have some days from home. Flexible schedule as per your needs

Cons

There's no official WFH Poor salary The don't provide a good training of the products you'll have to support Eventually you will handle more than 2 products and you will be paid the same Promotions processes are not cleared

5.0

Sep 9, 2019

Self-oriented and eager to learn new things

Software support engineer

Recommend

CEO approval

Business Outlook

Pros

Good Team Collaboration and multiple skills development

Cons

Need more challenging responsibilities in Software development

4.0

Sep 6, 2019

Opportunities abound if you can face the challenges

Software support engineer

Recommend

CEO approval

Business Outlook

Pros

Great opportunity for gaining a wide range of technical knowledge and troubleshooting experience in various roles. Great people and core values when they are exhibited. Experience with enterprise support. Many various departments covering a wide range of the industry.

Cons

Lack of consistency among management.

TeKnowledge Response

Thank you for your feedback! We are growing at such a rapid pace that it is hard to get standards in place. However, we are committed to writing the SOP's and applying them across all of our departments. We now have a full Senior Leadership team in the US and working to drive that consistency that you're talking about. Thank you for sticking with us up to this point!

Viewing 34 - 36 of 52 Reviews

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TeKnowledge reviews FAQs

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TeKnowledge

TeKnowledge Software Support Engineer reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Not the greatest company, but good enough to start building your CV

Self-oriented and eager to learn new things

Opportunities abound if you can face the challenges

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