Is TeKnowledge a good company to work for as a Software Support Engineer?

Software Support Engineer professionals working at TeKnowledge have rated their employer with 3.8 out of 5 stars in 52 Glassdoor reviews. This is a lower than average score with the overall rating of TeKnowledge employees being 3.9 out of 5 stars. Search open Software Support Engineer Jobs at TeKnowledge now and start preparing for your job interview by browsing frequently asked Software Support Engineer interview questions at TeKnowledge .

Does TeKnowledge pay Software Support Engineer employees well?

Software Support Engineer professionals rate their compensation and benefits at TeKnowledge with 3.3 out of 5 stars based on 52 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Software Support Engineer salaries and benefits at TeKnowledge .

What are the top reviewed jobs at TeKnowledge?

Technical Support Engineer (1473) , Team Manager (133) , Technical Support Engineer II (119) , Technical Lead (99) , CSAM - Customer Success Account Manager (69) , Software Support Engineer (56) , Technical Support Advocate (53) , Operations Manager (50) , Critical Situation Manager (47) , Support Engineer (47) , Technical Support (41) , Tech Support Engineer (40) , Software Engineer (38) , CSAM Support Representative (37) , Manager (37)

What are the pros of working at TeKnowledge according to real employee reviews?

"Good place and work environment" ((in 120 reviews)); "Good working environment and people." ((in 113 reviews)); "Their great culture and values are seen on a daily basis and I feel happy being part of this company." ((in 106 reviews)); "Also the people are great and always willing to help" ((in 105 reviews)); "A good place to learn and grow as long as you set you mind at it and put yourself out there." ((in 92 reviews))

What are the cons of working at TeKnowledge according to real employee reviews?

"Low salaries (sometimes you even get the same salary as other people with lower job positions)" ((in 446 reviews)); "Low pay and no substantial increments" ((in 232 reviews)); "Due to the poor management the moral of most of the employees is very low." ((in 175 reviews)); "There is no Work Life Balance as one has to wake very early in the morning and get hom at night." ((in 108 reviews)); "No benefits and complicated metrics." ((in 71 reviews))

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TeKnowledge

TeKnowledge Software Support Engineer reviews

3.8

97% would recommend to a friend

(52 total reviews)

Aileen Allkins

100% approve of CEO

93% positive business outlook

Ratings by category

4.2

Culture & values

4.2

Diversity & inclusion

3.9

Career opportunities

3.8

Work/Life balance

3.8

Senior management

3.3

Compensation and benefits

Software Support Engineer employees have rated TeKnowledge with 3.8 out of 5 stars, based on 52 company reviews on Glassdoor. This indicates that most Software Support Engineer professionals have a good working experience there. TeKnowledge is rated in line with the average (within 1 standard deviation) by Software Support Engineer professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

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Gender

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Reviews by job title

52 reviews

4.0

Aug 19, 2019

So far so good

Software support engineer

Recommend

CEO approval

Business Outlook

Pros

Everyone wants to help you progress and learn more

Cons

non that I can see

TeKnowledge Response

Thank you for the feedback! Glad to see that your onboarding has gone well and looking forward to you gaining that experience that you're looking for!

2.0

Jul 29, 2019

Not a good place to work if you want a truly professional experience.

Software support engineer

Recommend

CEO approval

Business Outlook

Pros

Previous experience or college degree is not required to get hired, you just need to speak english and have some basic knowledge of computing.

Cons

-Very very bad salary compared with other enterprises. -Lack of benefits. -Many managers doesn't know anything about informatics the neither product their team is supporting. -It's almost impossible to grow up and many of the promotions are horizontal. -There is not clarity on the daily processes, so everything is constantly changing and confusing people. -No real training neither documentation to help engineers to solve customer issues.

1.0

Mar 27, 2019

Sad but true

Software support engineer

Recommend

CEO approval

Business Outlook

Pros

Location Nothing else, just had to fill 5 words at least

Cons

Poor salary Management is not aware of what they are doing

Viewing 37 - 39 of 52 Reviews

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TeKnowledge Software Support Engineer reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

So far so good

Not a good place to work if you want a truly professional experience.

Sad but true

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