Is TeKnowledge a good company to work for as a Support Engineer?

Support Engineer professionals working at TeKnowledge have rated their employer with 3.3 out of 5 stars in 43 Glassdoor reviews. This is a lower than average score with the overall rating of TeKnowledge employees being 3.9 out of 5 stars. Search open Support Engineer Jobs at TeKnowledge now and start preparing for your job interview by browsing frequently asked Support Engineer interview questions at TeKnowledge .

Does TeKnowledge pay Support Engineer employees well?

Support Engineer professionals rate their compensation and benefits at TeKnowledge with 2.4 out of 5 stars based on 43 anonymously submitted employee reviews. This is 31.6% worse than the company average rating for salary and benefits. Find out more about Support Engineer salaries and benefits at TeKnowledge .

How happy are Support Engineer professionals working at TeKnowledge?

54% of Support Engineer employees at TeKnowledge would recommend their employer to a friend. This rating has decreased by 12% in the past 12 months. Support Engineer professionals have also rated TeKnowledge with a 3.1 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.1 rating for culture and values and 2.9 rating for career opportunities.

What are the top reviewed jobs at TeKnowledge?

Technical Support Engineer (1471) , Team Manager (133) , Technical Support Engineer II (119) , Technical Lead (99) , CSAM - Customer Success Account Manager (69) , Software Support Engineer (56) , Technical Support Advocate (53) , Operations Manager (50) , Critical Situation Manager (47) , Support Engineer (47) , Technical Support (41) , Tech Support Engineer (40) , Software Engineer (38) , CSAM Support Representative (37) , Manager (37)

What are the pros of working at TeKnowledge according to real employee reviews?

"Good place and work environment" ((in 118 reviews)); "Good working environment and people." ((in 110 reviews)); "Also the people are great and always willing to help" ((in 101 reviews)); "Their great culture and values are seen on a daily basis and I feel happy being part of this company." ((in 101 reviews)); "You'll get access to information you never knew existed from the great colleagues you'll meet." ((in 93 reviews))

What are the cons of working at TeKnowledge according to real employee reviews?

"Low salaries (sometimes you even get the same salary as other people with lower job positions)" ((in 456 reviews)); "Low pay and performance pressure" ((in 228 reviews)); "bad management: the management only see metrics not employees" ((in 167 reviews)); "There is no Work Life Balance as one has to wake very early in the morning and get hom at night." ((in 111 reviews)); "No benefits and complicated metrics." ((in 77 reviews))

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TeKnowledge

TeKnowledge Support Engineer reviews

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3.3

54% would recommend to a friend

(43 total reviews)

Aileen Allkins

44% approve of CEO

34% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.1

Culture & values

3.1

Work/Life balance

2.9

Senior management

2.9

Career opportunities

2.4

Compensation and benefits

Support Engineer employees have rated TeKnowledge with 3.3 out of 5 stars, based on 43 company reviews on Glassdoor. This indicates that most Support Engineer professionals have a good working experience there. TeKnowledge is rated in line with the average (within 1 standard deviation) by Support Engineer professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

43 reviews

5.0

Nov 6, 2023

Great

Support engineer

Recommend

CEO approval

Business Outlook

Pros

Nice place to learn and grow your career

Cons

There is pressure to deliver

TeKnowledge Response

Thank you for your review, we are committed to creating a great work environment and a culture we can all proud to be part of every day and cultivating a community where everyone can thrive, and we will continue to offer opportunities for our people to Grow with Tek. We advise you speak with your manager on any concerns you may have regarding pressure. We strive to always learn from feedback - it's part of our value "Learn & Grow." We appreciate your feedback and that you shared it with us. Thank you!

1.0

Nov 4, 2023

Stay away

Support engineer

Recommend

CEO approval

Business Outlook

Pros

pay check is the only

Cons

management, environment, back stabbing , ego, toxic

TeKnowledge Response

Thank you for providing this review. We are disappointed to hear that you have not had a great experience thus far with Tek Experts. We work every day to improve our daily practices and environment and feedback like this helps in that effort. Please discuss provide feedback to your direct manager on how to improve upon some of the negative experiences you have had.

4.0

Oct 26, 2023

Great Company

Support engineer

Recommend

CEO approval

Business Outlook

Pros

Cares for it's people, flexible in working with you

Cons

Contract work can be rough

TeKnowledge Response

Thank you for your positive feedback! We're delighted to hear that you feel well-cared for and appreciate our flexibility. We understand the challenges of contract work and are continually working to enhance the overall experience for all of our dedicated team members.

Viewing 10 - 12 of 43 Reviews

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