Tech Mahindra Customer Service Representative CSR reviews

2.9

22% would recommend to a friend

(72 total reviews)
avatar

Mohit Joshi

33% approve of CEO

37% positive business outlook

Customer Service Representative (CSR) employees have rated Tech Mahindra with 2.9 out of 5 stars, based on 72 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. Tech Mahindra is rated 25% below average by Customer Service Representative (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

72 reviews
1.0
Feb 13, 2025
Recommend
CEO approval
Business Outlook

Pros

Teams leads seem nice at first

Cons

Constantly shifting goal posts, weekly micro managing, insufficient training, management doesn't really care how well you take care of clients it's all about the metrics, will write you up for missing on metrics as well

1.0
Dec 30, 2024
Recommend
CEO approval
Business Outlook

Pros

Got benefit from day 1 apart from that nothing only pros is it’s a remote role

Cons

Got hired for some other department and working at some other department Useless training they trained us with ppt and a test account which doesn’t even have any feature. No proper guidance they expect us to be proficient in everything and how is that possible Very less pay- even the actual company pay more compared to this ppl taking away our money not giving proper training doing micro management it’s a call centre job I agree but there must be some kind of respect given to the employe we are not cattle expecting us to be on queue forever without even moving our self. Poor work life balance - No proper training No proper communication Insufficient knowledge for the TL

1.0
Nov 29, 2024
Recommend
CEO approval
Business Outlook

Pros

Remote work options no need to travel to the office

Cons

I’ve started at the beginning of November. Unfortunately I’ve gotten sick on my second day with a bad viral infection. I was on sick leave for two weeks and also got a sicknote from my GP stating everything. On return I was let go from the company. I haven’t even received my pay for the two days I worked for. Tried contacting HR and the onboarding manager but I think they all blocked me.

Viewing 10 - 12 of 72 Reviews

Glassdoor has 43,076 Tech Mahindra reviews submitted anonymously by Tech Mahindra employees. Read employee reviews and ratings on Glassdoor to decide if Tech Mahindra is right for you.