The Home Depot reviews

3.7

68% would recommend to a friend

(55,778 total reviews)
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Ted Decker

66% approve of CEO

60% positive business outlook

The Home Depot has an employee rating of 3.7 out of 5 stars, based on 55,778 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Home Depot employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

56K reviews
5.0
Mar 30, 2009
Recommend
CEO approval
Business Outlook

Pros

I found that Home Depot is not just a place to work to pay the bills. In my time with this great company I have seen how remarkable this company can be about there customers, associates, and community. First off they have a Fund setup for associates that associates and management can contribute to Called the Homer Fund, and can apply for grants in times of need, coming form a story that has see over 5 associates receive money to pay for medical bills or save there home form foreclosure makes me proud to be a Home Depot associate. They are sill the only retailer in the USA to contribute to associates 401ks in this hard economic time. With the Home Depots empowerment program, that gives every associate the power to help every customer leave happy theirs no reason for a customer to leave unhappy. THEY ARE a firm believer of GETTING BACK to BASCIS. Taking care of our community is at the core of what Home Depot is to date our store has refurbished 2 local city parks, planted 23 flowerbeds, built 1 greenhouse, and donated 4 sheds to a number of organizations. Participated in number of charity events form Relay for Life to our local police department’s annual car show that benefits the Special Olympics. With the use of the walkie talkies in our store it’s never been easier for an associate to get someone to help. Every associate in a department and even the front end (cashiers) to special services has walkie talkies, even our managers have a walkie talkies, and if a customer ever needs a associate all they have to do is push the help button located in one of many departments and a call goes over every walkie talkie in the store telling every associate someone needs help in that department. So I think our company has come a long way in five years. I’m proud to say I work at HOME DEPOT. District 224

Cons

Well, just like every other major retail company the schedules are not so hot, but it’s a small price to pay. Having to track every metrics that they come up with (80 to 90) in some cases can be a pain at times. Changing there focus so often that you can feel confused at times. Changing the way internal programs are done from month to month. Spending endless amounts of money to roll out new programs and then canceling them months later for lack of execution and follow-through. In some cases not following SOP and sighting it as just a guide line. Changing plan-o-grams so often that you never know what your missing in a bay ha. Getting walked by your DM so often that more then half the time your just tasking when you should be doing power hours.

2.0
Mar 29, 2009
Recommend
CEO approval
Business Outlook

Pros

It's easy work, and (most of the time) easy to get. This may be due to the company's high turnover rate, however.

Cons

The stores and management are disorganized, cashiers have to put up with a lot of abuse from customers. The communication system in the store where I worked was ineffective. They used walkie-talkies, but only the floor staff were allowed to use them, not the cashiers. If there was an item brought up to the cash register that did not have a bar code or SKU number, the cashiers had to rely on the register phones to contact the floor staff to find the price of the item. The floor staff rarely answered their phones.

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