Does The UPS Store pay their employees well?

According to anonymously submitted Glassdoor reviews, The UPS Store employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at The UPS Store. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at The UPS Store?

50% of The UPS Store employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The UPS Store 3.5 out of 5 for work life balance, 3.2 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at The UPS Store?

Sales Associate (565) , Store Associate (183) , Manager (155) , Store Manager (154) , Associate (153) , Customer Service Representative (130) , Retail Sales Associate (117) , Assistant Manager (100) , Customer Service Associate (61) , Graphic Designer (61) , Store Clerk (53) , Sales Associate/Cashier (40) , Retail Associate (31) , Customer Service (28) , Package Handler (28)

What are the pros of working at The UPS Store according to real employee reviews?

"Flexible Hours and easy to learn" ((in 182 reviews)); "Great people that you work with and very flexible with time" ((in 106 reviews)); "My store had great coworkers and manager; I would have stayed if they paid more." ((in 103 reviews)); "flexible schedule and work hours" ((in 74 reviews)); "amazing coworkers and employees as well as flexible scheduling" ((in 71 reviews))

What are the cons of working at The UPS Store according to real employee reviews?

"No benefits not even for full time workers (at least not at my store)" ((in 221 reviews)); "Poor management that sits in office and complains entire time about customers and too worried about taking her neighbors to court." ((in 96 reviews)); "Low salary ; no growth" ((in 24 reviews)); "You'll be alone in the store with no training." ((in 23 reviews)); "Minimum wage for handling mail, packaging said mail, and managing mailboxes." ((in 17 reviews))

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The UPS Store

Part of UPS

The UPS Store reviews

3.5

50% would recommend to a friend

(3,148 total reviews)

Tim Davis

48% approve of CEO

46% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Work/Life balance

3.2

Culture & values

3.0

Senior management

2.7

Career opportunities

2.5

Compensation and benefits

The UPS Store has an employee rating of 3.5 out of 5 stars, based on 3,148 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The UPS Store employee rating is in line with the average (within 1 standard deviation) for employers within the Produktion industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

2.0

Oct 22, 2025

Family owned franchise

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

Great job for college students

Cons

Very busy during holiday season

3.0

Oct 21, 2025

.

Sales associate

Recommend

CEO approval

Business Outlook

Pros

move around a lot and a couple co workers

Cons

pay is very not good for all tht u do, i mean its a chill job but dealing with rude customers makes it unbearable

3.0

Oct 21, 2025

Low pay, awful customers

Store associate

Recommend

CEO approval

Business Outlook

Pros

Not an extremely difficult job

Cons

98% of the “customers” are folks returning Amazon junk & they take out their frustrations on you

Viewing 106 - 108 of 3,148 Reviews

Jobs at The UPS Store

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Customer Service Associate

Sales Associate/Printing Specialist

The UPS Store Specialist