Does The UPS Store pay their employees well?

According to anonymously submitted Glassdoor reviews, The UPS Store employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at The UPS Store. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at The UPS Store?

50% of The UPS Store employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The UPS Store 3.5 out of 5 for work life balance, 3.2 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at The UPS Store?

Sales Associate (565) , Store Associate (183) , Manager (155) , Store Manager (154) , Associate (153) , Customer Service Representative (130) , Retail Sales Associate (117) , Assistant Manager (100) , Customer Service Associate (61) , Graphic Designer (61) , Store Clerk (53) , Sales Associate/Cashier (40) , Retail Associate (31) , Customer Service (28) , Package Handler (28)

What are the pros of working at The UPS Store according to real employee reviews?

"Flexible Hours and easy to learn" ((in 182 reviews)); "Great people that you work with and very flexible with time" ((in 106 reviews)); "My store had great coworkers and manager; I would have stayed if they paid more." ((in 103 reviews)); "flexible schedule and work hours" ((in 74 reviews)); "amazing coworkers and employees as well as flexible scheduling" ((in 71 reviews))

What are the cons of working at The UPS Store according to real employee reviews?

"No benefits not even for full time workers (at least not at my store)" ((in 221 reviews)); "Poor management that sits in office and complains entire time about customers and too worried about taking her neighbors to court." ((in 96 reviews)); "Low salary ; no growth" ((in 24 reviews)); "You'll be alone in the store with no training." ((in 23 reviews)); "Minimum wage for handling mail, packaging said mail, and managing mailboxes." ((in 17 reviews))

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The UPS Store

Part of UPS

The UPS Store reviews

3.5

50% would recommend to a friend

(3,148 total reviews)

Tim Davis

48% approve of CEO

46% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Work/Life balance

3.2

Culture & values

3.0

Senior management

2.7

Career opportunities

2.5

Compensation and benefits

The UPS Store has an employee rating of 3.5 out of 5 stars, based on 3,148 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The UPS Store employee rating is in line with the average (within 1 standard deviation) for employers within the Produktion industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

3.0

Oct 18, 2025

Good

Sales associate

Recommend

CEO approval

Business Outlook

Pros

It was good customers were nice

Cons

Customers would get mad at you because they can’t follow directions

5.0

Oct 15, 2025

Great place to work

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

1. Managers here are great. They treat you with respect and have great values. 2. Pretty easy job to do, everything can be learned within 1 week to a month. 3. Decent pay and it’s a good spot for people who are looking for something more substantial but still need to work to get by. 4. Managers have lots of connections with other people and companies so it’s good for networking.

Cons

1. Each store is franchised, so you might not have the same experience as I did when it comes to the managers and co-workers. 2. Since the stores are franchised, not every place has the same rules and practices, therefore customers tend to get angry at you if they’re used to doing something at one store, but can’t at yours. 3. We’re not officially UPS itself, we just work with them. A lot of angry customers will come to you expecting you to fix things that are out of your control, especially if they never happened at your store.

4.0

Oct 14, 2025

Pretty good

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

- good pay and staffing requirments

Cons

- heavy lifting and moving boxes

Viewing 109 - 111 of 3,148 Reviews

Jobs at The UPS Store

Shipping Center Assoicate

Customer Service Associate

The UPS Store Specialist

Part-Time Center Associate 7259