Does The UPS Store pay their employees well?

According to anonymously submitted Glassdoor reviews, The UPS Store employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at The UPS Store. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at The UPS Store?

50% of The UPS Store employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The UPS Store 3.5 out of 5 for work life balance, 3.2 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at The UPS Store?

Sales Associate (566) , Store Associate (183) , Manager (155) , Store Manager (154) , Associate (153) , Customer Service Representative (130) , Retail Sales Associate (117) , Assistant Manager (100) , Customer Service Associate (61) , Graphic Designer (61) , Store Clerk (53) , Sales Associate/Cashier (40) , Retail Associate (31) , Customer Service (28) , Package Handler (28)

What are the pros of working at The UPS Store according to real employee reviews?

"Great for students that are busy and want to work flexible hours" ((in 178 reviews)); "My store had great coworkers and manager; I would have stayed if they paid more." ((in 106 reviews)); "Great people that you work with and very flexible with time" ((in 105 reviews)); "Laid back and flexible schedules" ((in 73 reviews)); "amazing coworkers and employees as well as flexible scheduling" ((in 67 reviews))

What are the cons of working at The UPS Store according to real employee reviews?

"No benefits not even for full time workers (at least not at my store)" ((in 223 reviews)); "Poor management that sits in office and complains entire time about customers and too worried about taking her neighbors to court." ((in 100 reviews)); "The salary is low and moving up is limited." ((in 26 reviews)); "You'll be alone in the store with no training." ((in 25 reviews)); "Low staff and it gets busy on the holidays." ((in 20 reviews))

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The UPS Store

Part of UPS

The UPS Store reviews

3.5

50% would recommend to a friend

(3,149 total reviews)

Tim Davis

48% approve of CEO

46% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Work/Life balance

3.2

Culture & values

3.0

Senior management

2.7

Career opportunities

2.5

Compensation and benefits

The UPS Store has an employee rating of 3.5 out of 5 stars, based on 3,149 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The UPS Store employee rating is in line with the average (within 1 standard deviation) for employers within the Produktion industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

4.0

Oct 14, 2025

Pretty good

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

- good pay and staffing requirments

Cons

- heavy lifting and moving boxes

2.0

Oct 13, 2025

Discretion

Sales associate

Recommend

CEO approval

Business Outlook

Pros

offers a fast-paced environment that keeps employees engaged and encourages quick thinking. With opportunities for physical activity throughout the day, team members can maintain a healthy lifestyle, while the scheduling provides some flexibility, it occasionally leads to adjustments that create unexpected opportunities, helping team members develop their adaptability and problem-solving skills in a dynamic workplace.

Cons

The company experiences high turnover and lacks medical and dental benefits for associates, with employees primarily communicating with the General Manager due to the absence of an HR department. Additionally, there have been instances of discrimination that were not addressed, as the individuals involved were not terminated after multiple occurrences.

4.0

Oct 12, 2025

Good work but dont expect to move up.

Assistant store manager

Recommend

CEO approval

Business Outlook

Pros

- workflow is predictable throughout the day. - you get to experience the printing solutions side of the business so like making flyers, posters, pamphlets/cards, etc.

Cons

- they are franchises so no real path to move on up. - no fixed pricing structures outside of certain fixed items so its hard to keep quotes consistent. - gets very busy so minimum needs two people. - you can definitely upcharge customers for things like printing and shipping, but no commissions.

Viewing 112 - 114 of 3,149 Reviews

Jobs at The UPS Store

Shipping Center Assoicate

Customer Service Associate

The UPS Store Specialist

Part-Time Center Associate 7259