Does The UPS Store pay their employees well?

According to anonymously submitted Glassdoor reviews, The UPS Store employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at The UPS Store. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at The UPS Store?

50% of The UPS Store employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The UPS Store 3.5 out of 5 for work life balance, 3.2 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at The UPS Store?

Sales Associate (566) , Store Associate (183) , Manager (155) , Store Manager (154) , Associate (153) , Customer Service Representative (130) , Retail Sales Associate (117) , Assistant Manager (100) , Customer Service Associate (61) , Graphic Designer (61) , Store Clerk (53) , Sales Associate/Cashier (40) , Retail Associate (31) , Customer Service (28) , Package Handler (28)

What are the pros of working at The UPS Store according to real employee reviews?

"Flexible Hours and easy to learn" ((in 172 reviews)); "My store had great coworkers and manager; I would have stayed if they paid more." ((in 110 reviews)); "Great people that you work with and very flexible with time" ((in 102 reviews)); "Flexible Schedule and easy to learn" ((in 75 reviews)); "Flexible schedule, casual, store owners can become friends" ((in 67 reviews))

What are the cons of working at The UPS Store according to real employee reviews?

"No benefits not even for full time workers (at least not at my store)" ((in 214 reviews)); "Poor management that sits in office and complains entire time about customers and too worried about taking her neighbors to court." ((in 107 reviews)); "There is no room for advancement; as the UPS store is a franchise and you will never have the owners job." ((in 30 reviews)); "salary is low and lots of works" ((in 27 reviews)); "You'll be alone in the store with no training." ((in 23 reviews))

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The UPS Store

Part of UPS

The UPS Store reviews

3.5

50% would recommend to a friend

(3,150 total reviews)

Tim Davis

48% approve of CEO

46% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Work/Life balance

3.2

Culture & values

3.0

Senior management

2.7

Career opportunities

2.5

Compensation and benefits

The UPS Store has an employee rating of 3.5 out of 5 stars, based on 3,150 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The UPS Store employee rating is in line with the average (within 1 standard deviation) for employers within the Produktion industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

5.0

Sep 4, 2025

Pretty chill

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Chill work environment, not difficult

Cons

Can be pretty numbing work at times, especially with amazon returns

5.0

Sep 3, 2025

Small business with caring owners

Graphic designer/print production

Recommend

CEO approval

Business Outlook

Pros

Always willing to give more the harder you work. Always a desire to improve. Always willing to work with you on schedules. Great work environment.

Cons

Low pay (but the highest in the city). Very very fast paced environment.

4.0

Sep 2, 2025

It’s a job.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Pretty simple job, can be busy so time flies.

Cons

tons of amazon returns, people get upset when they can’t figure out the amazon app and want you to hold their hand.

Viewing 133 - 135 of 3,150 Reviews

Jobs at The UPS Store

Shipping Center Assoicate

Mailroom Associate - The UPS Stores

Customer Service Associate

The UPS Store Specialist