Does The UPS Store pay their employees well?

According to anonymously submitted Glassdoor reviews, The UPS Store employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at The UPS Store. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at The UPS Store?

50% of The UPS Store employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The UPS Store 3.5 out of 5 for work life balance, 3.2 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at The UPS Store?

Sales Associate (566) , Store Associate (183) , Manager (155) , Store Manager (154) , Associate (153) , Customer Service Representative (130) , Retail Sales Associate (117) , Assistant Manager (100) , Customer Service Associate (61) , Graphic Designer (61) , Store Clerk (53) , Sales Associate/Cashier (40) , Retail Associate (31) , Customer Service (28) , Package Handler (28)

What are the pros of working at The UPS Store according to real employee reviews?

"Flexible Hours and easy to learn" ((in 172 reviews)); "My store had great coworkers and manager; I would have stayed if they paid more." ((in 110 reviews)); "Great people that you work with and very flexible with time" ((in 102 reviews)); "Flexible Schedule and easy to learn" ((in 75 reviews)); "Flexible schedule, casual, store owners can become friends" ((in 67 reviews))

What are the cons of working at The UPS Store according to real employee reviews?

"No benefits not even for full time workers (at least not at my store)" ((in 214 reviews)); "Poor management that sits in office and complains entire time about customers and too worried about taking her neighbors to court." ((in 107 reviews)); "There is no room for advancement; as the UPS store is a franchise and you will never have the owners job." ((in 30 reviews)); "salary is low and lots of works" ((in 27 reviews)); "You'll be alone in the store with no training." ((in 23 reviews))

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The UPS Store

Part of UPS

The UPS Store reviews

3.5

50% would recommend to a friend

(3,150 total reviews)

Tim Davis

48% approve of CEO

46% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Work/Life balance

3.2

Culture & values

3.0

Senior management

2.7

Career opportunities

2.5

Compensation and benefits

The UPS Store has an employee rating of 3.5 out of 5 stars, based on 3,150 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The UPS Store employee rating is in line with the average (within 1 standard deviation) for employers within the Produktion industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

5.0

Aug 29, 2025

UPS store

Warehouse worker

Recommend

CEO approval

Business Outlook

Pros

can pick up own shifts

Cons

can be slow at times

1.0

Aug 16, 2025

Horrible Environment

Team member

Recommend

CEO approval

Business Outlook

Pros

Co-workers were great people to work with

Cons

Minimum wage, nonstop Amazon returns with rude customers complaining because they don’t comprehend that UPS is no way affiliated with Amazon besides dropping off a return! Poor management that sits in office and complains entire time about customers and too worried about taking her neighbors to court. Overworked, underpaid, no benefits, scrutinized if needing a day off.

1.0

Aug 13, 2025

Not worth it

Manager

Recommend

CEO approval

Business Outlook

Pros

Networking, learning general skills with office work

Cons

Underpaid and a complete nightmare dealing with irate customers with no resolution from corporate

Viewing 136 - 138 of 3,150 Reviews

Jobs at The UPS Store

Shipping Center Assoicate

Part-Time Center Associate

Full-Time Center Associate

Customer Service Professional