Does The UPS Store pay their employees well?

According to anonymously submitted Glassdoor reviews, The UPS Store employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at The UPS Store. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at The UPS Store?

52% of The UPS Store employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The UPS Store 3.5 out of 5 for work life balance, 3.2 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at The UPS Store?

Sales Associate (562) , Store Associate (183) , Manager (155) , Store Manager (154) , Associate (152) , Customer Service Representative (130) , Retail Sales Associate (117) , Assistant Manager (100) , Customer Service Associate (61) , Graphic Designer (61) , Store Clerk (53) , Sales Associate/Cashier (40) , Retail Associate (31) , Customer Service (28) , Package Handler (28)

What are the pros of working at The UPS Store according to real employee reviews?

"Great for students that are busy and want to work flexible hours" ((in 183 reviews)); "My store had great coworkers and manager; I would have stayed if they paid more." ((in 109 reviews)); "Great people that you work with and very flexible with time" ((in 107 reviews)); "Flexible Schedule and easy to learn" ((in 83 reviews)); "Nice people to work with, flexible schedule and easy work" ((in 60 reviews))

What are the cons of working at The UPS Store according to real employee reviews?

"No benefits not even for full time workers (at least not at my store)" ((in 221 reviews)); "Poor management that sits in office and complains entire time about customers and too worried about taking her neighbors to court." ((in 100 reviews)); "You'll be alone in the store with no training." ((in 27 reviews)); "salary is low and lots of works" ((in 27 reviews)); "Low staff and it gets busy on the holidays." ((in 21 reviews))

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The UPS Store

Part of UPS

The UPS Store reviews

3.5

52% would recommend to a friend

(3,141 total reviews)

Tim Davis

48% approve of CEO

45% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Work/Life balance

3.2

Culture & values

3.0

Senior management

2.7

Career opportunities

2.5

Compensation and benefits

The UPS Store has an employee rating of 3.5 out of 5 stars, based on 3,141 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The UPS Store employee rating is in line with the average (within 1 standard deviation) for employers within the Produktion industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

5.0

Jan 29, 2018

Customer Service Associate

Customer service associate & cashier

Recommend

CEO approval

Business Outlook

Pros

Each day was different, things people ship are interesting. The store I worked at the Owners were very flexible, and they expected flexibility from associates. I learned a lot working for them, and not just about the business, but how to treat employees. They were good to me, and everyone who worked there with me.

Cons

Customers could be difficult, but that's the nature of working in retail. Owner and Manager would take over if a customer got to be too difficult (I guess that's a Pro though)..

5.0

Dec 4, 2017

Pack and ship expert

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The job is very diverse in what work needs to be done which keeps things interesting. You will need to be able to make decisions based on items brought in and figure the best way to package and ship items. Can be very busy which keeps you from being bored. Learn how to work printers, laminators, binding machines, and much more.

Cons

some days can be very slow and can lead to being bored. Some customers can be tricky to deal with and upset when their packages do not arrive on time.

4.0

Oct 5, 2017

Great college job - pay is somewhat low

Manager

Recommend

CEO approval

Business Outlook

Pros

Flexible schedule Fun coworkers Some of our regular customers are awesome

Cons

Pay seems a little low to comparable jobs. All stores are franchised - which was great for me - but I've heard other owners can be difficult to work for. Not much upward advancement. Being a franchise, the ceiling is pretty low.

Viewing 16 - 18 of 3,141 Reviews

Jobs at The UPS Store

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Full-Time Center Associate